Powerpoint Templates and Google slides for Customer Manager

This slide covers cost analysis for leads generated through digital campaigns. It includes details such as campaign name, leads, reach, impression, cost per lead, and amount spent. Present the topic in a bit more detail with this Determining Marketing Campaign Lead Cost Customer Lead Management Process. Use it as a tool for discussion and navigation on Campaign, Amount Spent, Determining Marketing. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide covers cost analysis for inbound and outbound leads. It includes details such as various lead sources, incoming data, lead quality analysis, and cost analysis. Deliver an outstanding presentation on the topic using this Determining The Inbound And Outbound Lead Cost Customer Lead Management Process. Dispense information and present a thorough explanation of Existing Customer, Cost Analysis, Lead Quality Analysis using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide covers 4 major ways of generating qualified leads. It includes steps such as creating a customer centric message, demonstrating how products and services will help customers, trial and error iterations for creating a message and using Forresters checklist for reviewing the message. Introducing Effective Strategy For Qualified Leads Generation Customer Lead Management Process to increase your presentation threshold. Encompassed with four stages, this template is a great option to educate and entice your audience. Dispence information on Complex Process, Services, Products, Target Market, using this template. Grab it now to reap its full benefits.

This slide covers the process and benefits of email marketing automation. It also includes best practices such as connecting automated emails to conversion routes such as Facebook lead ads, Google ads lead extension, etc. Increase audience engagement and knowledge by dispensing information using Email Marketing Automation For Better Lead Nurturing Customer Lead Management Process. This template helps you present information on three stages. You can also present information on Benefits, Best Practices, Marketing Automation using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide covers the KPI dashboard for tracking improved lead management system performance. It includes metrics such as visitors, social media followers, email subscribers, organic leads, etc. Present the topic in a bit more detail with this Enhanced Lead Performance Tracking Dashboard Customer Lead Management Process. Use it as a tool for discussion and navigation on Audience, Prospects, Closing Percentage. This template is free to edit as deemed fit for your organization. Therefore download it now.

Introducing G47 Table Of Contentsfor Customer Lead Management Process Ppt Slides to increase your presentation threshold. Encompassed with one stage, this template is a great option to educate and entice your audience. Dispence information on Lead Management, Process, Strategies, using this template. Grab it now to reap its full benefits.

Introducing our Icons Slide For Customer Lead Management Process Ppt Powerpoint Presentation File Files template to enhance your presentation. The slide displays eye-catching icons that can be incorporated into any business presentation. Download it instantly and edit as per your knowledge.

This slide covers the lead management overview. It includes the meaning and major processes involved in the lead management process. The included steps are obtaining leads, qualifying, delivering, tracking, and documenting. Introducing Introduction To Lead Management With Key Activities Customer Lead Management Process to increase your presentation threshold. Encompassed with two stages, this template is a great option to educate and entice your audience. Dispence information on Lead Management, Introduction, Key Activities, using this template. Grab it now to reap its full benefits.

This slide covers major elements of the lead generation process. It includes components such as lead generation sources such as direct, advertising, PR, social media, events, search, website, etc. Present the topic in a bit more detail with this Lead Generation Activities Customer Lead Management Process Ppt Topic. Use it as a tool for discussion and navigation on Lead Generation, Communications, Repeat Sales. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide covers 4 major steps involved in the lead generation procedure. The includes process stages such as the user discovering the brand, the user clicking the call to action option, the user being directed to a landing page, and user filling out forms in exchange for an offer. Introducing Lead Generation Process For Attracting New Prospects Customer Lead Management Process to increase your presentation threshold. Encompassed with four stages, this template is a great option to educate and entice your audience. Dispence information on Company Website, Social Media, Attracting New Prospects, using this template. Grab it now to reap its full benefits.

This slide covers major approaches for lead generation. It includes lead generation tools such as Facebook, Twitter, PPC, and B2B. It also includes the strategic steps of each tool. Increase audience engagement and knowledge by dispensing information using Lead Generation Strategies For Creating Customer Interest Customer Lead Management Process. This template helps you present information on four stages. You can also present information on Twitter Lead Generation, Facebook Lead Generation, B2B Lead Generation using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide covers lead management issues faced by marketers and their partners. It includes lead handling problems such as requiring extensive formatting and cleaning, time-consuming manual lead sending, no feedback on lead results, unable to measure marketing activities. Introducing Lead Management Challenges Faced By Manufacturers Customer Lead Management Process to increase your presentation threshold. Encompassed with four stages, this template is a great option to educate and entice your audience. Dispence information on Leads Require Extensive, Marketing Activities, Lead Management, using this template. Grab it now to reap its full benefits.

This slide covers major elements of the lead management process with their importance. It includes components such as sales ready lead, developing lead stage definitions, lead processing by source, lead routing rule and alerts, etc. Increase audience engagement and knowledge by dispensing information using Lead Management Components With Their Roles Customer Lead Management Process. This template helps you present information on two stages. You can also present information on Lead Management, Components, Their Roles using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide covers the lead management maturity framework. It includes two approaches which are marketing-sales relationship status and lead management maturity level. Present the topic in a bit more detail with this Lead Management Maturity Model IMM Model Customer Lead Management Process. Use it as a tool for discussion and navigation on Combined Approaches, Lead Management, Marketing. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide covers major steps involved in the lead management process. It includes stages such as lead capturing, lead enrichment, lead tracking, lead scoring, lead qualification, lead distribution, lead nurturing, and measuring outcome. Increase audience engagement and knowledge by dispensing information using Lead Management Process For Acquiring And Managing Customer Lead Management Process. This template helps you present information on eight stages. You can also present information on Lead Distribution, Lead Management, Lead Qualification using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide covers the benefits of the lead distribution process such as reducing first call time, producing high quality leads, reducing response time, and simplified revenue attribution process. Introducing Lead Management Process Lead Distribution Customer Lead Management Process to increase your presentation threshold. Encompassed with one stage, this template is a great option to educate and entice your audience. Dispence information on Lead Management, Process, Sales Teams, using this template. Grab it now to reap its full benefits.

This slide covers the benefits of the lead enrichment process. It includes advantages such as finding the best people to pitch to, reducing customer efforts at key stages of the purchase journey, and reducing sales costs. Present the topic in a bit more detail with this Lead Management Process Lead Enrichment Customer Lead Management Process. Use it as a tool for discussion and navigation on Lead Management, Company, Reduce Customer. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide covers the lead nurturing process. It also includes the key insights such as companies with lead nurturing produce better leads at low prices, increased conversion rates by targeting consumers with relevant information, etc. Deliver an outstanding presentation on the topic using this Lead Management Process Lead Nurturing Customer Lead Management Process. Dispense information and present a thorough explanation of Marketing Camping, Sales Process, Process using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide covers the lead qualification process. It also includes the importance of lead qualifications such as contribution is sales efficiency, saving time, energy, and money spent of following bad leads. Introducing Lead Management Process Lead Qualification Customer Lead Management Process to increase your presentation threshold. Encompassed with one stage, this template is a great option to educate and entice your audience. Dispence information on Lead Management, Process, Services, using this template. Grab it now to reap its full benefits.

This slide covers the lead scoring process. It includes the basis for score allotment such as referral traffic, business with high annual revenue, not having an in house designer, etc. Increase audience engagement and knowledge by dispensing information using Lead Management Process Lead Scoring Customer Lead Management Process. This template helps you present information on one stage. You can also present information on Customers, Points Based System, Goal Completion using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide covers the process and benefits of lead tracking. It includes advantages such as determining lead purchase time, designing procedures for lead conversion, avoiding losing leads, etc. Present the topic in a bit more detail with this Lead Management Process Lead Tracking Customer Lead Management Process. Use it as a tool for discussion and navigation on Lead Tracking, Process Of Tracking, Lead Management. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide covers the sales pipeline depicting the lead management and generation process. It includes various stages such as lead generation, qualification, matching and cleansing, lead scoring, distribution, sales qualification, etc. Introducing Lead Management Process Using Sales Funnel Customer Lead Management Process to increase your presentation threshold. Encompassed with eight stages, this template is a great option to educate and entice your audience. Dispence information on Qualification Lead, Opportunity, New Business, using this template. Grab it now to reap its full benefits.

This slide covers major lead management techniques. It includes strategic activities such as using different lead generation content, integrating a lead management platform with a third-party app, cleaning up the companys contact database, and upselling and cross-selling by sending emails through automation workflows. Increase audience engagement and knowledge by dispensing information using Lead Management Strategies For Better Conversions Customer Lead Management Process. This template helps you present information on one stage. You can also present information on Generation Content, Companys, Automation Workflows using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide covers various lead nurturing strategies such as segmenting email lists, using email marketing automation and using multi channel lead nurturing. Introducing Lead Nurturing Strategies For Managing And Growing Customer Lead Management Process to increase your presentation threshold. Encompassed with three stages, this template is a great option to educate and entice your audience. Dispence information on Lead Nurturing Strategy, Developing Meaningful, Customers, using this template. Grab it now to reap its full benefits.

This slide covers the process of examining the existing customers. It includes customer segmentation basis such as high value retainer, high profile, mid value retainer, low value, etc. Increase audience engagement and knowledge by dispensing information using Lead Scoring Strategy Assess Existing Customers Customer Lead Management Process. This template helps you present information on one stage. You can also present information on Existing Customers, Create Segments, Lead Scoring Model using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide covers the process of selecting a lead scoring model. It includes various models such as lead scoring, upselling, cross selling, re engagement, brand advocacy, etc. Introducing Lead Scoring Strategy Choose A Lead Scoring Model Customer Lead Management Process to increase your presentation threshold. Encompassed with seven stages, this template is a great option to educate and entice your audience. Dispence information on Process, Customers, Sales Prospects, using this template. Grab it now to reap its full benefits.

This slide covers 3 major considerations while automating the lead scoring process. It includes elements such as feature set, usability, and support. Increase audience engagement and knowledge by dispensing information using Lead Scoring Strategy Consider Using A Lead Scoring Software Customer Lead Management Process. This template helps you present information on four stages. You can also present information on Usability, Three Considerations, Process, Actionable Data using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide covers the process of training the sales team for lead scoring system. It includes steps such as reminding the sales team not to disregard any team, using lead scoring across various platforms, etc. Introducing Lead Scoring Strategy Training Sales Team Customer Lead Management Process to increase your presentation threshold. Encompassed with six stages, this template is a great option to educate and entice your audience. Dispence information on Lead Scoring Strategy, Training Sales Team, using this template. Grab it now to reap its full benefits.

This slide covers various lead qualification models such as BANT, CHAMP, ANUM, and FAINT. It also includes the use case of each mentioned model. Increase audience engagement and knowledge by dispensing information using Major Frameworks For Lead Qualification Process Customer Lead Management Process. This template helps you present information on four stages. You can also present information on Budget, Major Frameworks, Qualification Process using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide covers an overview of the marketing and sales process before and after implementing lead management. It includes various components such as exposure, nurture, handshake, need assessment, demo, and relationship development. Present the topic in a bit more detail with this Marketing And Sales Process Before And After Customer Lead Management Process. Use it as a tool for discussion and navigation on Needs Assessment, Relationship Development, Lead Management. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide covers steps for executing lead distribution strategies. It includes stages such as generating and delivering leads, qualifying leads, determining the distribution place, and using various methods to identify the distribution process. Introducing Process For Carrying Out Lead Distribution Strategies Customer Lead Management Process to increase your presentation threshold. Encompassed with four stages, this template is a great option to educate and entice your audience. Dispence information on Them Automatically, Qualify Leads, Distribution Methods, using this template. Grab it now to reap its full benefits.

This slide covers various steps for differentiating between qualified and unqualified leads. It includes features such as a defined budget, in process of completing the nurturing cycle, conducting educational research, etc. Increase audience engagement and knowledge by dispensing information using Process For Recognizing Qualified And Unqualified Leads Customer Lead Management Process. This template helps you present information on two stages. You can also present information on Qualified Lead, Unqualified Lead, Process using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide covers the benefits and methods of email segmentation. It includes the basis of segmentation such as subscribers position in the sales funnel, content downloaded by the subscribers, etc. Introducing Segment Emails For Improved Lead Nurturing Customer Lead Management Process to increase your presentation threshold. Encompassed with two stages, this template is a great option to educate and entice your audience. Dispence information on Benefits, Email Segmentation, Targeted Emails, using this template. Grab it now to reap its full benefits.

This slide covers various types of tools for improving lead management procedure. It includes prospecting software, lead management software, qualification and nurturing software. Increase audience engagement and knowledge by dispensing information using Software For Optimizing Lead Management Process Customer Lead Management Process. This template helps you present information on three stages. You can also present information on Lead Management Software, Prospecting Software, Qualification using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide covers the process of developing a successful lead capturing system. It includes steps such as knowing the purpose of lead capture, determining the lead generation offer, creating a stunning lead capture page, and automating the lead capture system. Introducing Steps For Creating An Effective Lead Capture System Customer Lead Management Process to increase your presentation threshold. Encompassed with four stages, this template is a great option to educate and entice your audience. Dispence information on Lead Capture, Lead Generation, Capture System, using this template. Grab it now to reap its full benefits.

This slide covers 4 major steps for developing a lead scoring strategy. It includes steps such as assessing existing customers, choosing lead scoring model, considering the lead score software, and training the sales team. Increase audience engagement and knowledge by dispensing information using Steps For Creating An Effective Lead Scoring Strategy Customer Lead Management Process. This template helps you present information on four stages. You can also present information on Assess Existing Customers, Scoring Software, Training Sales Team using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide covers action steps for a successful lead management procedure. It includes steps such as identifying leads, building a lead scoring system, creating a lead nurturing process, creating a lead nurturing process, etc. Introducing Steps For Developing Effective Lead Management Process Customer Lead Management Process to increase your presentation threshold. Encompassed with two stages, this template is a great option to educate and entice your audience. Dispence information on Lead Scoring System, Lead Nurturing Process, Sales Team, using this template. Grab it now to reap its full benefits.

This slide covers 3 ways of managing the lead tracking procedures. It includes the basis of organizing such as according to sources, number of interactions, level in the sales cycle, etc. Increase audience engagement and knowledge by dispensing information using Strategies For Organizing Lead Tracking Process Customer Lead Management Process. This template helps you present information on three stages. You can also present information on Organize Leads, Organize, Leads According using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

Introducing Table Of Contents For Customer Lead Management Process Ppt Powerpoint Presentation File to increase your presentation threshold. Encompassed with six stages, this template is a great option to educate and entice your audience. Dispence information on Introduction, Lead Generation, Lead Management Process, using this template. Grab it now to reap its full benefits.

This slide covers the strategy of using various channels to lead nurturing process. It includes channels such as dynamic website content, mobile marketing automation, social media, etc. Increase audience engagement and knowledge by dispensing information using Using Multi Channels For Better Lead Nurturing Customer Lead Management Process. This template helps you present information on three stages. You can also present information on Dynamic Website Content, Marketing Automation, Social Media using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide provides information about key practices that will be conducted by firm to ensure collaboration in order to ensure CRM communication best practices. Introducing K33 Communication Best Practices For Effective CRM Customer Relationship Management Toolkit to increase your presentation threshold. Encompassed with seven stages, this template is a great option to educate and entice your audience. Dispence information on Internal Newsletter, Easily Accessible Documents, Communication, using this template. Grab it now to reap its full benefits.

This slide covers information regarding various metric associated to sale, marketing and customer service that are required to determine CRM program success. Introducing Customer Relationship Management Toolkit CRM Metrics To Determine Marketing Sales to increase your presentation threshold. Encompassed with three stages, this template is a great option to educate and entice your audience. Dispence information on Marketing, Customer Service, CRM Metrics, Open Opportunities, using this template. Grab it now to reap its full benefits.

This slide illustrates account management strategy matrix for customer relationship management to ensure increased customer retention, revenue augmentation and develop business relationships. Introducing our premium set of slides with Account Strategies Matrix For Customer Relationship Management. Ellicudate the four stages and present information using this PPT slide. This is a completely adaptable PowerPoint template design that can be used to interpret topics like Customer Attractiveness, Operative KAM, Interdependent KAM. So download instantly and tailor it with your information.

This slide shows strategic account management checklist for customer retention, increased customer satisfaction and improve performance measurement. It includes best practices, strategies such as account segmentation, client engagement process, quantitative assessment, etc. Presenting our well structured Strategic Account Management Checklist For Customer Retention. The topics discussed in this slide are Infrastructure, Methodology, Planning. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

This slide provides information regarding brand reputation management platform selection along with the purpose, features, duration to implement, user rating, cost. The features include real time media monitoring, sentiment assessment, podcast tracking, etc. Present the topic in a bit more detail with this Brand Reputation Management Boosting Brand Mentions To Attract Customers And Improve Visibility. Use it as a tool for discussion and navigation on Information, Reputation, Management. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide represents customer centric model in b2b ecommerce that revolves arounds and have main focus on its consumers. It covers customer success, CRM, culture etc. Deliver an outstanding presentation on the topic using this Customer Centric Ecommerce Business Model Online Portal Management In B2b Ecommerce. Dispense information and present a thorough explanation of Business, Relationship, Operations using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide covers advantages of using customer survey method to gather feedback based on key determinants for a new product. It includes determinants based on purchase intent, likability , concept perceptions, purchasing behaviours with benefits comprising of analysing percentage of customer likings, behaviour, etc. Introducing Benefits Of Testing Product Concept Through Customer Survey Stages Of Product Lifecycle Management to increase your presentation threshold. Encompassed with Three stages, this template is a great option to educate and entice your audience. Dispence information on Determinants, Benefits, Concept Testing Survey, using this template. Grab it now to reap its full benefits.

This slide coves results based on customers buying behavior in the market. The purpose of this template is to provide customers purchasing characteristics that define the strategies for the company to introduce a new product in the market. It includes elements, such as number of units bought, frequency of channel used, estimated customer spend per month, etc. Increase audience engagement and knowledge by dispensing information using Outcomes Based On Customer Purchasing Behavior Analysis Stages Of Product Lifecycle Management. This template helps you present information on One stages. You can also present information on Inclusions, Key Outcomes using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide explains six major constraints which greatly affect project outcomes and company deliverables. It includes components such as quality, cost, time, scope, etc. Presenting our set of slides with Project Management Constraints With Customer Satisfaction And Resources. This exhibits information on seven stages of the process. This is an easy to edit and innovatively designed PowerPoint template. So download immediately and highlight information on Customer Satisfaction, Cost, Quality.

Following slide showcases customer service management checklist which can be used by business to increase organisation revenue. It includes services such as easily connecting channels, clear service expectations, issue resolution, listen to customers, knowledge building customer support team and after sales services. Introducing our Checklist For Managing Customer Service In Retail Industry set of slides. The topics discussed in these slides are Easily Connecting Channels, Clear Service Expectations, Issue Resolution. This is an immediately available PowerPoint presentation that

Mentioned slide outlines the customer supplier chain management process which is followed by suppliers while entering into contract with another supplier or distributor. Information covered in this slide is related to sourcing, purchasing, quality control, receipt of goods etc. Presenting our set of slides with Customer Supplier Chain Management Workflow. This exhibits information on seven stages of the process. This is an easy to edit and innovatively designed PowerPoint template. So download immediately and highlight information on Quality Control, Purchasing, Relationship Management.

This slide depicts enhancing major service desk areas for improved customer satisfaction. It provides information about ticket automation, ticket tags, categorization, user ticket queues, related tickets, common issues, etc. Deliver an outstanding presentation on the topic using this Improving Key Service Desk Areas For Enhanced Customer Service Desk Ticket Management System. Dispense information and present a thorough explanation of Satisfaction, Information, Categorization using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

Introducing our premium set of slides with Customer Relationship Management Marketing Funnel Icon. Ellicudate the four stages and present information using this PPT slide. This is a completely adaptable PowerPoint template design that can be used to interpret topics like Customer Relationshipm Management Marketing, Funnel Icon. So download instantly and tailor it with your information.

The slide showcases three must have tools to support you through customer experience enhancing functions. It highlights Qualtrics, Medallia and Zendesk. Introducing our premium set of slides with name Management Tools To Increase Customer Experience. Ellicudate the three stages and present information using this PPT slide. This is a completely adaptable PowerPoint template design that can be used to interpret topics like Qualtrics, Medallia, Zendesk, Customer Experience. So download instantly and tailor it with your information.

This slide represents dashboard showing the performance of the customer support team of the organization in handling the customer queries and giving them satisfaction with relevant solution. It includes details related to unassigned, solved, opened and escalated queries along with occupancy rate etc. Introducing our Customer Support Team Performance Management Dashboard set of slides. The topics discussed in these slides are Occupancy Rate, Net Promoter Score, Management Dashboard. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

Introducing our premium set of slides with Salesforce Architecture For Customer Relationship Management Icon. Ellicudate the four stages and present information using this PPT slide. This is a completely adaptable PowerPoint template design that can be used to interpret topics like Salesforce Architecture, Customer Relationship Management, Icon. So download instantly and tailor it with your information.

The following slide showcases customer transaction risk management in external system scenario. It provides details about know your customer KYC, blockchain, translations, compatibility, etc. Introducing Customer Transaction Risk Management External Systems Mitigating Customer Transaction to increase your presentation threshold. Encompassed with two stages, this template is a great option to educate and entice your audience. Dispence information on Potential Security Threats, Enhance Security, Risk Management, Compatibility Issues, using this template. Grab it now to reap its full benefits.

The following slide showcases customer transaction risk management in external and internal system scenario. It provides details about cloud payment transaction, break prediction analysis, incomplete data flow, etc. Increase audience engagement and knowledge by dispensing information using Customer Transaction Risk Management Internal And External Mitigating Customer Transaction. This template helps you present information on two stages. You can also present information on Processing Applications, Payment Transactions In Cloud, Risk Management using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

The following slide showcases customer transaction risk management in internal system scenario. It provides details about logic credentials, payment information, predictive modeling, employee frauds, etc. Introducing Customer Transaction Risk Management Internal Systems Mitigating Customer Transaction to increase your presentation threshold. Encompassed with two stages, this template is a great option to educate and entice your audience. Dispence information on Process Automation, Manual Intervention, Predictive Modelling, Intrusion Detection, using this template. Grab it now to reap its full benefits.

The following slide showcases customer transaction risk management in monitoring system scenario. It provides details about reputational management software, heatmaps, tech collaborations, etc. Increase audience engagement and knowledge by dispensing information using Customer Transaction Risk Management Monitoring Systems Mitigating Customer Transaction. This template helps you present information on two stages. You can also present information on Customer Transaction, Risk Management, Monitoring Systems, Data Governance using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.