Written Communication As A Customer Service Channels Edu Ppt
This set of PPT slides includes information about the written contact channels used to provide customer service, such as email and web forms. Further, it also contains details of use cases of web forms.
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Content of this Powerpoint Presentation
Slide 1
This slide depicts the written contact
channels such as e-mail, posts, and web forms that the customers can use to
contact the companies.
Slide 2
This slide covers how e-mail channel for
customer service as become a powerful and low-cost customer service communication
tool for a better customer experience.
Slide 3
This slide covers the benefits of using web
forms to collect customer information. It also shows the use cases for web
forms such as getting feedback, starting a conversation, and data collection
etc.
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