WFM Powerpoint Presentation Slides

Slide 1: This slide introduces WFM. Mention Your Company Name
Slide 2: This slide displays Agenda for WFM.
Slide 3: This slide displays Table of Contents.
Slide 4: This slide displays Table of Content with- Objective of Effective Workforce Management
Slide 5: This slide displays various objectives that the organization wants to achieve through effective management of their workforce. These objectives can be used to improve employee productivity, provide better customer service and to lower the operational cost.
Slide 6: This slide displays Table of Content
Slide 7: This slide shows Process of Workforce Management
Slide 8: This slide displays Table of Content.
Slide 9: The objective of this slide is to analyze the current workforce of the organization, the total number of employees it has, their demographics age group and ethnicity.
Slide 10: The objective of the following slide is to analyze the current workforce of the organization, the total number of employees it has, their demographics age group and ethnicity.
Slide 11: The purpose of This slide is to analyze the work status of the employees based on various metrices such as average incoming calls, occupancy rate, first time response and average call period.
Slide 12: This slide displays Table of Content with- Workforce Forecasting, Desired Characteristic of Workforce, Forecasting for Workforce Management, How to Collect Customer Satisfaction Data, Customer Satisfaction Dashboard.
Slide 13: This slide highlights the characteristics of the workforce that the organization desired to achieve after the work force management program these characteristics are based on gender, ethnicity, age and workforce locations.
Slide 14: The following slide displays the forecasts the desired output that the organization wants to achieve by efficiently managing the workforce.
Slide 15: The purpose of this slide is to show the various methods by which the call center collects their customer satisfaction data.
Slide 16: This template slide displays a customer satisfaction score, customer retention rate, customer satisfaction rate etc.
Slide 17: This slide displays Table of Content containing- Workforce Gap Analysis.
Slide 18: The purpose of this slide is to amylase the gap between the current and future workforce characteristics. The table analysis the skill of the employees its current and desired level along with action plan and its priority.
Slide 19: This slide displays Table of Content.
Slide 20: This slide displays the scheduling of the current workforce according to their skill set in order to achieve service excellence.
Slide 21: This slide shows the various training programs that are required in order to increase the overall workforce productivity.
Slide 22: This slide provides a detailed schedule of training along with time that each phase will take.
Slide 23: This slide provides a detailed schedule of training along with time that each phase will take.
Slide 24: This slide highlights the employee hiring program based on the gap between current workforce and desired workforce.
Slide 25: This slide displays Table of Content contaning- Measuring Productivity and Employee Performance
Slide 26: The purpose of this slide is to show various KPIs based on which the productivity and performance of the employees will be measured.
Slide 27: This slide displays Table of Content with- Expected Results
Slide 28: The following slide highlights the expected results of the total workforce management plan. Like increased productivity, better customer service and reduction in total operational cost.
Slide 29: This slide shows Table of Content with- Budget for Workforce Management
Slide 30: The purpose of this slide is to display the budget of the entire workforce management activity such as trainer and salaries.
Slide 31: This slide displays Table of Content with- Software for Workforce Management
Slide 32: The purpose of the following slide is to display multiple Software that perform the complete function of workforce management. The provided table analyses the software based on various functions it can perform and its cost.
Slide 33: This slide depicts Table of Content containing- Performance Tracking of Employees
Slide 34: This slide displays a dashboard that covers multiple Kpis of call centers such as first-time call resolution, average speed of answer, customer satisfaction etc.
Slide 35: This slide displays Table of Content containing- Per Employee Productivity Dashboard
Slide 36: The following slide displays a dashboard that covers per employee productivity, satisfaction score, avg answer speed etc.
Slide 37: This is WFM Icons Slide.
Slide 38: This is About Us slide to showcase Company specifications.
Slide 39: This is About us slide.
Slide 40: This is Our team slide with Names and designations.
Slide 41: This slide shows Finance related stuff.
Slide 42: This slide shows Timeline process.
Slide 43: This is Quotes slide.
Slide 44: This is Puzzle slide.
Slide 45: This slide shows Roadmap process.
Slide 46: This slide depicts Bar Chart for Comparison of products.
Slide 47: This is Thank you slide with Contact details.