Voice As A Customer Service Channels Edu Ppt

Slide 1

This slide depicts the voice contact channels such as traditional phone calls and web calls that are used for urgent inquiries by the companies.

Slide 2

This slide covers the significance of phone-based support system and why customers choose traditional interaction method over website or any customer portal.

Instructor’s Notes:

Following are the tips for an organizations which relies on the voice calls for customer service:

·      Customer care executives must be trained with the proper customer service etiquette to keep a positive tone when conversing with customers over the phone to maximize the customer experience

·      Agents can make the conversations personalized by using the customer’s name and refraining from over-using templatized scripts

Slide 3

This slide depicts the benefits of web calling that a company can provide to its customers.

Slide 4

This slide depicts the benefits of using call backs such as reduced call wait times, improved customer satisfaction, and increased leads etc.