Transforming IVR Customer Support Systems Implementation Of Omnichannel Banking Services
This slide covers different tests that improves the efficiency of IVR systems by banks. It includes tests such as load, functionality, stress, customer experience tests with required action steps and impact these tests have on improving performance of IVR technology.
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This slide covers different tests that improves the efficiency of IVR systems by banks. It includes tests such as load, functionality, stress, customer experience tests with required action steps and impact these tests have on improving performance of IVR technology. Present the topic in a bit more detail with this Transforming IVR Customer Support Systems Implementation Of Omnichannel Banking Services. Use it as a tool for discussion and navigation on Functionality Test, Customer Experience Test, Stress Test. This template is free to edit as deemed fit for your organization. Therefore download it now.
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