Track KPIs To Evaluate Team Performance Plan Optimizing After Sales Services
The following slide depicts key metrics to evaluate support team performance. Major KPIs covered are customer satisfaction score, first contact resolution, employee engagement and negative response rate.
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The following slide depicts key metrics to evaluate support team performance. Major KPIs covered are customer satisfaction score, first contact resolution, employee engagement and negative response rate.Present the topic in a bit more detail with this Track KPIs To Evaluate Team Performance Plan Optimizing After Sales Services. Use it as a tool for discussion and navigation on Customer Satisfaction, Employee Engagement, Repetitive Actions. This template is free to edit as deemed fit for your organization. Therefore download it now.
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