Track KPIs To Evaluate Team Performance Enhancing Customer Experience Using Improvement
The following slide depicts key metrics to evaluate support team performance. Major KPIs covered are customer satisfaction score, first contact resolution, employee engagement and negative response rate
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The following slide depicts key metrics to evaluate support team performance. Major KPIs covered are customer satisfaction score, first contact resolution, employee engagement and negative response rate. Present the topic in a bit more detail with this Track KPIs To Evaluate Team Performance Enhancing Customer Experience Using Improvement. Use it as a tool for discussion and navigation on Team Performance, Customer Satisfaction Score, Omnichannel Support. This template is free to edit as deemed fit for your organization. Therefore download it now.
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