Tips for delivering the best service to your customers powerpoint presentation slides

Slide 1: This title slide introduces the Tips For Delivering The Best Service to Your Customers. Add the name of your company here.
Slide 2: This slide contains the Table of Contents. It includes: The Service System, Greater the Service Value, Greater the Market Share, Improve Upon the 5 Dimensions of Service Quality, 3 Ways to Increase Service Value, Sources of Competitive Advantage, 3 Strategic Options for Services, 4 Steps to Create the Perfect Service Strategy, Service Development Plans, Sample Strategies, Service Strategies – Initiatives & Deadline, and Service Strategies – Key Matrices & Goals.
Slide 3: This slide presents The Service System. It includes Need Fulfilment and Need Arises
Slide 4: This slide presents Greater the Service Value, Greater the Market Share. It includes: What are the Service Benefits? What are the Customer Needs? and How are you Better than Competitors?
Slide 5: This slide presents the Improve Upon the 5 Dimensions of Service Quality. It includes: Tangibles, Reliability, Empathy, Assurance, and Responsiveness.
Slide 6: This slide presents the 3 Ways to Increase Service Value. It includes: Lower Operation Costs, Lower Pricing, and Increased Offerings.
Slide 7: This slide presents the Sources of Competitive Advantage. It includes: Strategic Location, Customer Loyalty, Best Customer Service, Strong R&D, Barriers to Entry & Exit, Buying Power with Vendors, Speed, Legal Advantage, and Innovative, Flexible Solutions.
Slide 8: This slide presents the 3 Strategic Options for Services. It includes: Do away with Unsuccessful Services, Improve Existing, Successful Services, and Launch New Services.
Slide 9: This slide presents the 4 Steps to Create the Perfect Service Strategy. It includes: Gathering Service Insights, Explore New Service Ideas, Prioritizing Ideas, and Service Roadmap.
Slide 10: This is a table of content slide showing Step 1 – Gathering Service Insights. The first step to creating a service strategy is to perform market research including product performance, target customer and competitor analysis.
Slide 11: This slide presents the SWOT Analysis of Our Service. It includes: STRENGTHS, WEAKNESSES, OPPORTUNITIES, and THREATS.
Slide 12: This slide presents the Customer Journey Map - Template 1. It tabulates Feeling, Doing, and Thinking against Awareness, Discovery, Ordering, etc.
Slide 13: This slide presents the Customer Journey Map- Template 2. It tabulates Feeling, Doing, and Thinking, etc. against Research, Book Appointment, Arrive and Check-in, etc.
Slide 14: This slide presents the Customer Service Metrics. It gives information regarding metrics such as Daily Abandon Rate during last week, Resolution time by Channel, Volume of Customer incidents over the past week by channel, etc.
Slide 15: This slide presents the Customer Satisfaction Survey Results. The levels range from Very Unsatisfied to Very Satisfied.
Slide 16: This slide presents the Target Market Size. It involves questions such as What is my market size? For a certain demographic, for instance, local women.
Slide 17: This slide presents the Target Market Size & Growth Rate. It asks questions such as Is my market growing?
Slide 18: This slide presents the Market Adoption Curve. It asks questions such as My target customers fall most into which category – Innovators, early adopters, or laggards?
Slide 19: This slide presents the Market Insights- PESTLE Analysis. It represents POLITICS, ECONOMICS, SOCIETY, TECHNOLOGY, ENVIRONMENT, and LEGISLATION.
Slide 20: This slide presents Porter’s Five Forces Analysis. It includes: Threat of new entrants, Bargaining power of suppliers, Bargaining power of buyers, the threat of substitute product or services, and Rivalry among existing competitors.
Slide 21: This slide presents the Competitor Analysis which tabulates service features against competitors.
Slide 22: This slide presents the Target Market Profile. It asks the question: Who are my customers? What are their needs, buying behavior?
Slide 23: This is a table of content slide showing Step 2 - Explore New Service Ideas. Focus on service innovation by performing customer needs analysis, competitive scenario, and market needs. Come up with new use cases of existing services or new services to expand your service line.
Slide 24: This slide presents Innovate to Remain Relevant. It includes Radical Innovations and Incremental Innovations.
Slide 25: This slide presents the New Service Development Cycle. The cycle includes: Development, Design, Analysis, and Full Launch.
Slide 26: This slide presents the New Service Strategy. It includes: Service Description, Service Features, Service Benefits, Service Economics, Service Budget, and Launch Date.
Slide 27: This is a table of content slide showing Step 3 - Prioritizing Ideas. Map out the opportunities on a matrix to see which service opportunities carry the maximum value and the amount of cost and effort to bring them to market.
Slide 28: This slide presents the Scoring Service Ideas. It compares service ideas against their value, profit, cost, etc.
Slide 29: This slide presents the Service Ideas- Prioritization Matrix. This compares COST and VALUE.
Slide 30: This is a table of content slide showing Step 4- Service Roadmap. Layout the milestones, responsibilities, and deadlines to build the service and roll it out in the market. A roadmap keeps everyone on the same page and aligns all efforts towards the successful development of the service.
Slide 31: This slide presents the Service Roadmap. This slide is a Roadmap template to showcase the stages of a project, for example.
Slide 32: This is a table of content slide showing Service Development Plans.
Slide 33: This slide presents the Sales Strategy. This includes SALES TARGETS and PIPELINE TARGETS.
Slide 34: This slide presents the Digital Marketing Plan. It includes: Content, Paid Organic Search, Email Marketing, and Social Media.
Slide 35: This slide presents the Operation Plan. It tabulates sales, marketing, operation, etc. Against key initiatives, prioritization, and project lead.
Slide 36: This slide presents the Sample Strategies such as low price, high quality, short time, etc.
Slide 37: This slide presents the Service Strategy – Initiatives & Deadline. It talks about the initiatives and their key actions, accountability, and timing.
Slide 38: This slide presents the Service Strategy - Key Metrics & Goals.
Slide 39: This is the Icons Slide for Tips for Delivering the Best Service to Your Customers.
Slide 40: This slide introduces the Additional Slides.
Slide 41: This slide presents the Welcome to Our Agenda. Add your daily agendas here.
Slide 42: This slide contains the information about the company aka the ‘About Us’ section. This includes the Value Clients, the Target Audience, and Premium Services.
Slide 43: This slide provides the Mission for the entire company. This includes the vision, the mission, and the goal.
Slide 44: This slide presents Our Main Goal of the company as well as smaller goals within that main goal.
Slide 45: This slide shows the Organization Chart with members of the company with their name, designation, and photo.
Slide 46: This slide Compares the Finances with data numbers at minimum, medium, and maximum percentage.
Slide 47: This slide shows a Bar Chart that compares 2 products’ data over a timeline of years.
Slide 48: This slide shows a Pie Chart.
Slide 49: This slide presents the Dashboard with the data’s numbers at Low, Medium, and High.
Slide 50: This slide presents a Circular Diagram and the components that make up a project or concept.
Slide 51: This slide is a Roadmap template to showcase the stages of a project, for example.
Slide 52: This slide is a Timeline template to showcase the progress of the steps of a project with time.
Slide 53: This is a Thank You slide where details such as the address, contact number, email address are added.