Thomas Kilmann Conflict Management Styles Training Ppt

Slide 1

This slide showcases accommodating as a conflict management styles. It explains when to use the accommodating style of conflict management.

Instructor’s Notes:

Examples of this to resolve any conflict and bring closure are as follows:

• Discussion on choosing the color for a New Spring Campaign
• The first party selects color A and second party picks color B 
• The first part that instead of arguing about the choice of color, it will let the second party decide on the matter

Slide 2

This slide showcases the multiple pros and cons of the accommodating style of conflict management

Slide 3

This slide showcases avoiding as a conflict management style. It also illustrates its use through examples and the limited ways in which it helps the organization.

Instructor’s Notes:

Illustration on avoidance conflict management style in action:

• Jack and Amy are working on a new UX design; there are differences on design changes needed
• The management gives them some other project for a day or two, which just about meets a new, extended deadline
• The expectation is that the space they get in between and the extra time to complete the project can cool them down. Then, both can come back

Slide 4

This slide showcases the multiple pros and cons of avoidance as a conflict management style. Its overuse is something that can create havoc at workplace.

Slide 5

This slide showcases compromising as a conflict management styles. It explains when to use compromising style to resolve a conflict and bring order.

Instructor’s Notes:

Example where compromising style of conflict management works:

• Rosa and Charles are head of advertising budget for the next quarter
• Rosa wants a full-time social media person, but Charles wants to increase targeted digital ads
• As a compromise they hire a part-time social media person with the rest of the budget being spent on digital advertising

Slide 6

This slide showcases the multiple pros and cons of compromising as a conflict management style.

Slide 7

This slide showcases competing as a conflict management styles. It explains when to use competing style during conflict. 

Instructor’s Notes:

An example where competing style of conflict management works:

• As the head of her department, Sophia has to resolve a conflict between Paul and Kevin as they could not agree on a venue to hold their annual team-building activity
• Sophia stepped in before the conflict could escalate any further; she announced that the department would look for a venue and both Paul and Kevin should let the matter rest, department would look for a place to hold the annual team-building activity 

Slide 8

This slide showcases the multiple pros and cons of competing as a conflict management style.

Slide 9

This slide showcases collaboration as a conflict management style. It explains when to use this to resolve conflicts.

Instructor’s Notes:

A collaborative mind manifests itself as:

• Terry and Janet are heads of the new prototype design and are facing the challenge of incorporating features that do not sit together as a whole
• They both sat down and discussed the issue to discover that it is even better to make a combination of the individual features they wanted As an added bonus of this collaboration, they discovered some new features that both had not thought of

Slide 10

This slide showcases multiple pros and cons of collaboration in conflict management The key point to remember is that it satisfies all stakeholders, but can take time.