Recent Digital Transformation Trends In Public Sector Training Ppt

Slide 1

This slide mentions the significant trends followed in digital government transformation. The government departments are now unifying citizen experiences, automating manual processes, services and payment methods for mobile devices, and using better data to optimize and improve their services.

Slide 2

This slide illustrates the importance of a unified citizen experience in the public sector. It mentions that under a unified citizen experience, multiple government services can be accessed online and in one place. A unified citizen experience results in more online engagement and an increasing number of online transactions, making the processes and government transactions simpler for citizens.

Slide 3

This slide mentions how automated manual processes contribute to the growth of public sector services. With automated manual processes, the government can reduce the transaction time from weeks to hours. Automation helps reduce cost, increase accuracy, increase consistency, promote data-driven decision-making, and improve efficiency as it involves less manual labor, fewer manual data entries, fewer remedial hours, etc.

Slide 4

This slide explains the importance of designing for mobile devices in public sector transformation. It states that mobile devices have impacted the government sector with the same force as every other sector, and it may be the only way to reach the public in remote areas. Government departments are now optimizing experiences for such devices from building mobile-responsive websites for the public and improving customer service.

Slide 5

This slide mentions the significance of using more and better data in public services. It states that using real-time data encourages taking valuable decisions as data delivers context and feedback that helps the government become more efficient and more responsive to the wants and needs of the citizens.