Future Enabled Skills For Banks Digitalization Training Ppt

Slide 1

This slide illustrates the future-enabled skills in digital banking. The skills are ability to master futuristic communication, digital awareness, agile/entrepreneurial thinking, risk & governance in the digital world, data-driven decision making, and human-centered design.

Slide 2

This slide depicts futuristic communication as a future-enabled skill in digital banking. It illustrates that effective customer engagement is critical with the decline of branch locations and growth of mobile banking use. It also includes that mobile banking is gradually gaining popularity and becoming pivotal in the banking experience. Engaging consumers via digital channels would allow banks to map customer journeys better and offer personalized products and services.

Slide 3

This slide illustrates digital awareness as a future-enabled skill in digital banking. It demonstrates that digital platforms are increasingly becoming the preferred channel for reaching customers in an increasingly connected world. Such channels are used in the customers' best interests, most likely increasing brand loyalty. With the implementation of new technologies in banking, it will be critical to become acquainted with the tools and their short-term and long-term business impact.

Slide 4

This slide depicts agile and entrepreneurial thinking as a future-enabled skill in digital banking. It also illustrates that an open and adaptable mindset is a prerequisite in agile organizations. Non-agile banks face intense competition from digital disruptors who provide higher-quality products and services. It also mentions that implementing digital technologies such as data analytics, mobile apps, and social media helps banks develop an agile mindset. This will ensure banks remain competitive.

Slide 5

This slide illustrates risk and governance in the digital world as a future-enabled skill in digital banking. It mentions that new types of risks arise in the digitized world of financial services. The risks related to cyber security, synthetic identity fraud and regulatory compliance may risk banks' ability to control the customer experience. It also indicates that failure to meet regulatory expectations may put banks at the risk regarding legal compliance. As a result, understanding and managing such threats in the context of digitalization is critical for banks.

Slide 6

This slide depicts data-driven decision-making as a skill that will be useful in the future of digital banking. It demonstrates how banks widely use data analytics for decision-making and problem-solving. Banks can deliver targeted messages to the right audience by using a data-driven approach to customer segmentation. Furthermore, Real-time data will enable banks to be more agile and cost-effective in the face of unexpected changes.

Slide 7

This slide illustrates human-centered design as a skill that will be useful in the future of digital banking. It mentions that customer centricity and providing a consistent customer experience across multiple channels are essential in digital banking. When banks involve customers in the design process to ensure that products and services meet their needs, they become more valuable to the customer.