Powerpoint Templates and Google slides for Customer analysis

This slide outlines the factors that make a country an ideal location for perfume company to establish and expand their businesses. These include huge consumer market, high disposable income, established fragrance industry, availability to raw material, friendly business environment, diversity and innovation, and, growing e-commerce market. Increase audience engagement and knowledge by dispensing information using Geographical Analysis For Perfume Business Custom Fragrance Business Plan BP SS. This template helps you present information on seven stages. You can also present information on Consumer Market, Disposable Income, Fragrance Industry using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

The slide highlights porters five forces model and its implications in the perfume industry. The five forces include rivalry among competitors, bargaining power of buyers and suppliers, and the threat of new entrants and substitutes. Increase audience engagement and knowledge by dispensing information using Porters Five Forces Analysis For Perfume Industry Custom Fragrance Business Plan BP SS. This template helps you present information on five stages. You can also present information on Bargaining Power, Suppliers Moderate, Substitute Products using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

The purpose of this slide is to depict the market potential of the perfume companys target market in terms of TAM, SAM, and SOM to assist startups and enterprise firms alike in evaluating the feasibility of their product and giving them the capacity to solicit investors with a high degree of confidence in return. Introducing TAM SAM SOM Analysis Of Perfume Business Custom Fragrance Business Plan BP SS to increase your presentation threshold. Encompassed with three stages, this template is a great option to educate and entice your audience. Dispence information on Addressable Market, Serviceable Addressable, Obtainable Market, using this template. Grab it now to reap its full benefits.

This slide highlights the multiple types of processes utilized to perform sentiment analysis. The purpose of this template is to help the business researcher identify a process most suitable for user needs and accurately include all its elements for proper understanding. Introducing our premium set of slides with Multiple Sentiment Analysis Process To Determine Customer Support Efficiency. Ellicudate the four stages and present information using this PPT slide. This is a completely adaptable PowerPoint template design that can be used to interpret topics like Emotion Detection, Sentiment Analysis, Customer Responses. So download instantly and tailor it with your information.

This slide highlights the multiple steps to conduct sentiment analysis process. The purpose of this template is to help business conduct a successful sentiment analysis of public opinion through collection of data through various sources and data visualization in order to draw conclusions. Presenting our set of slides with Process To Conduct Customer Sentiment Analysis. This exhibits information on four stages of the process. This is an easy to edit and innovatively designed PowerPoint template. So download immediately and highlight information on Data Collection, Data Processing, Data Analysis.

This slide showcases effective client onboarding process analysis checklist. The main purpose of this template is to showcase for company to improve its efficiency. This includes creating automated welcome mail, creating content, triggering notifications, etc. Introducing our premium set of slides with Process Analysis Checklist For Customer Onboarding Ellicudate the seven stages and present information using this PPT slide. This is a completely adaptable PowerPoint template design that can be used to interpret topics like Create Automated, Trigger Celebratory, Build Knowledge So download instantly and tailor it with your information.

This slide covers impact of integrating advanced system on customer. It involves impact on KPIs such as high customer satisfaction, discovered new products and improved decision making. Introducing our premium set of slides with Impact Analysis On Customer Storyboard SS Ellicudate the three stages and present information using this PPT slide. This is a completely adaptable PowerPoint template design that can be used to interpret topics like High Customer Satisfaction, Discovered New Products, Improved Decision Making So download instantly and tailor it with your information.

Mentioned slide provides information about companies commerce hub customer base. It includes key customers such as the black swan group, impulse creation, instrumentation group, bay valley roofing, etc. Increase audience engagement and knowledge by dispensing information using B2B Commerce Hub Esteemed Customer Base Strategic Analysis Of Hubspot CRM Platform. This template helps you present information on eight stages. You can also present information on Bay Valley Roofing, Media Garcia, Rakuten Advertising, Nutritional Coaching Institute using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

Mentioned slide provides information about service software pricing plans offered for large companies. It includes key attributes such as shar inboxes, ticket pipeline, payment, SLAs, customer portal, customer feedback, etc. Present the topic in a bit more detail with this Customer Service Pricing Structure For Enterprises Strategic Analysis Of Hubspot CRM Platform. Use it as a tool for discussion and navigation on Customer Feedback Surveys, Admin Notification Management, Conversion Intelligence. This template is free to edit as deemed fit for your organization. Therefore download it now.

Mentioned slide represents pricing plan offered by software company for customer service management. It includes key attributes such as pricing, 1 to 1 email, ticket pipeline, meeting scheduling, channel switch, chat support, ticket automation, etc. Deliver an outstanding presentation on the topic using this Customer Service Software Pricing Plan For Small Strategic Analysis Of Hubspot CRM Platform. Dispense information and present a thorough explanation of Simple Ticket Automation, Customer Feedback Survey, Insight Dashboard using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

Mentioned slide outlines brief description of customer service solution offered by company. It includes key benefits such as customer relationship management, connecting teams, and improving team efficiency. Introducing Customer Services Hub Overview With Benefits Strategic Analysis Of Hubspot CRM Platform to increase your presentation threshold. Encompassed with three stages, this template is a great option to educate and entice your audience. Dispence information on Relationship Management, Connect Teams, Improve Team Efficiency, using this template. Grab it now to reap its full benefits.

Mentioned slide provides information about company major customer base across the globe. It includes key clients such as Trello, reddit, Eventbrite, DoorDash, Howard university, weight watchers, Tumblr, etc. Present the topic in a bit more detail with this Esteemed Customer Base Across The Globe Strategic Analysis Of Hubspot CRM Platform. Use it as a tool for discussion and navigation on Howard University, Weight Watchers, Sandler Training. This template is free to edit as deemed fit for your organization. Therefore download it now.

Mentioned slide provides information about HubSpot major customer base in marketing segment. It includes key customers such as WW, marine max, Monday.com, Casio, etc. Present the topic in a bit more detail with this Marketing Hub Software Solutions Customer Base Strategic Analysis Of Hubspot CRM Platform. Use it as a tool for discussion and navigation on Marketing Hub Software, Solutions Customer Base. This template is free to edit as deemed fit for your organization. Therefore download it now.

Mentioned slide provides information about major customer base availing customer service software solutions. It includes companies such as Legalzoom, IEX, BOYD, reserve America, etc. Increase audience engagement and knowledge by dispensing information using Service Hub Automation Customer Base Strategic Analysis Of Hubspot CRM Platform. This template helps you present information on ten stages. You can also present information on Service Hub Automation, Customer Base using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

Mentioned slide provides information about the range of customer platforms offered by the company to customers for business growth and management. It includes hubs such as marketing, sales, service, CMS, operational, and commerce. Introducing Types Of Customer Platforms Offered By Company Strategic Analysis Of Hubspot CRM Platform to increase your presentation threshold. Encompassed with six stages, this template is a great option to educate and entice your audience. Dispence information on Service Hub, Commerce Hub, Operational Hub, using this template. Grab it now to reap its full benefits.

This slide outlines major tools for acquiring ideal client by tracking and measuring various metrics such as bounce rate, conversion rate, views rate, click rate etc. Introducing our Ideal Client Analysing Tools For Customer Acquisition set of slides. The topics discussed in these slides are Hotjar, Mixpanel, Google Analytics. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide represents various methods for direct customer distribution used by companies including online sales, retailed partnership, and pop-up shops. Introducing our Direct To Customer Distribution Method Analysis set of slides. The topics discussed in these slides are Channel Leader, Actions Required, Expected BenefitsThis is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide illustrates gap analysis of budget allocated with actual to fins out discrepancies and make future plan for budget in better way. Present the topic in a bit more detail with this Q129 Product Launch Communication Budget Gap Analysis Customer Engagement. Use it as a tool for discussion and navigation on Digital Marketing, Social Media Marketing, Influencer Marketing. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide provides details about the overheads that considered essential for operating a business. Several overheads consists of customer service overheads, delivery, warehouse, repair, etc. Present the topic in a bit more detail with this Analysing Several Overheads Essential For Profitability Framework For Customer. Use it as a tool for discussion and navigation on Parameters, Overheads, 2018 To 2020. This template is free to edit as deemed fit for your organization. Therefore download it now.

The purpose of this slide is to provide the information regarding the cost of various marketing activities and the benefits associated to these activities. Increase audience engagement and knowledge by dispensing information using Cost Benefit Analysis For Marketing Strategies Profitability Framework For Customer. This template helps you present information on three stages. You can also present information on Marketing Activities, Social Media Campaign, Promotional Video using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide provides information regarding the product profitability analysis which will evaluate profits on per product basis. It will determine products with lower and higher margins. Present the topic in a bit more detail with this Determining Product Profitability Analysis Profitability Framework For Customer. Use it as a tool for discussion and navigation on Inventory Movement, Profitability Analysis, Indirect Product Costs. This template is free to edit as deemed fit for your organization. Therefore download it now.

The slide represents the organizations capital structure showing the compositions of firms financial performance. The results of performance include levered beta, asset to equity ratio, asset to debt ratio, equity to debt ratio, WACC, percentage of the cost of ownership and cost of debt. Increase audience engagement and knowledge by dispensing information using Financial Analysis Of The Firm Capital Structure Profitability Framework For Customer. This template helps you present information on seven stages. You can also present information on Equity Investment, Market Risk, Business using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

The purpose of this slide is to highlight best practices that can be implemented while analyzing customer feedback such as categorizing feedback, analyzing complaints and automating tasks. Presenting our set of slides with Best Practices For Performing Customer Feedback Analysis. This exhibits information on three stages of the process. This is an easy to edit and innovatively designed PowerPoint template. So download immediately and highlight information on Categorize Feedback, Analyze Complaints, Automate Tasks.

The purpose of this slide is to highlight hurdles faced by a product manager in analyzing customer feedback such as biasedness, scattered feedback, etc. Introducing our premium set of slides with Common Challenges For Customer Feedback Analysis. Ellicudate the three stages and present information using this PPT slide. This is a completely adaptable PowerPoint template design that can be used to interpret topics like Scattered Feedback, Dealing With Large Dataset, Biased Feedback. So download instantly and tailor it with your information.

The purpose of this slide is to provide a comparison of various customer feedback analysis software on the basis of features, user satisfaction and pricing. Introducing our Comparative Analysis Of Customer Feedback Analysis Software set of slides. The topics discussed in these slides are Comparative, Analysis, Software. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide showcases a framework for customer feedback analysis that can be implemented for obtaining insights from multiple sources and platforms to improve the customer experience. Presenting our set of slides with Customer Feedback Analysis Framework For Gaining Insights. This exhibits information on four stages of the process. This is an easy to edit and innovatively designed PowerPoint template. So download immediately and highlight information on Analysis, Framework, Customer Satisfaction.

The purpose of this slide is to provide useful for insights professionals and companies and help them to map themselves against a customer feedback analysis maturity model. Introducing our premium set of slides with Customer Feedback Analysis Maturity Model. Ellicudate the five stages and present information using this PPT slide. This is a completely adaptable PowerPoint template design that can be used to interpret topics like Developing, Organized, Analysis. So download instantly and tailor it with your information.

The purpose of this slide is to guide businesses with ways to run a customer feedback analysis program such as analyzing customer lifecycle, personalized surveys, etc. Presenting our set of slides with Customer Feedback Analysis Program Strategies. This exhibits information on three stages of the process. This is an easy to edit and innovatively designed PowerPoint template. So download immediately and highlight information on Analyze Customer Lifecycle, Act On Findings, Personalized Surveys.

The purpose of this slide is to highlight essential factors that must be included in a survey floated to customers of a food business for accurate feedback analysis and implementing improvement solutions. Introducing our Customer Feedback Analysis Survey For A Restaurant set of slides. The topics discussed in these slides are Staff Behavior, Serving Time, Meal Preparation. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

The purpose of this slide is to highlight the benefits of implementing artificial intelligence to the customer feedback analysis system such as identifying patterns, scalability and efficiency. Presenting our set of slides with Role Of Artificial Intelligence In Customer Feedback Analysis. This exhibits information on three stages of the process. This is an easy to edit and innovatively designed PowerPoint template. So download immediately and highlight information on Identifying Patterns, Potential Impact, Efficiency.

The purpose of this slide is to explore the real-world use-cases of natural language processing NLP in different industries along with their benefits. Presenting our well structured Use Cases For Nlp In Customer Feedback Analysis. The topics discussed in this slide are Technology, Healthcare, Software Development. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

The purpose of this slide is to explore the benefits of utilizing natural language processing tools for analyzing customer feedback such as data cleaning, keyword extraction, etc. Introducing our premium set of slides with Utilizing Nlp Tools For Customer Feedback Analysis. Ellicudate the four stages and present information using this PPT slide. This is a completely adaptable PowerPoint template design that can be used to interpret topics like Customer, Feedback, Analysis. So download instantly and tailor it with your information.

This slide represents customer web onboarding software comparative analysis including appcues, walkme, userpilot, chameleon, etc. Introducing our Comparative Analysis Of Customer Web Onboarding Software set of slides. The topics discussed in these slides are Walkme, Userpilot, Chameleon. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide covers elements of exploratory data analysis for churn prediction, such as Visualizing churn patterns and trends, Analyzing feature correlations in churn data, Uncovering customer segments for churn insights, and Utilizing predictive modeling for churn prediction. Introducing Customer Churn Prediction Components Of Exploratory Data Analysis ML SS to increase your presentation threshold. Encompassed with Four stages, this template is a great option to educate and entice your audience. Dispence information on Customer Segments For Churn Insights, Analyzing Feature Correlations Churn Data, using this template. Grab it now to reap its full benefits.

This slide covers a brief introduction to exploratory data analysis in machine learning. It also includes major types such as univariate, bivariate, multivariate, time series, missing data, outlier, and data visualization. Introducing Customer Churn Prediction Overview Of Exploratory Data Analysis In ML ML SS to increase your presentation threshold. Encompassed with Seven stages, this template is a great option to educate and entice your audience. Dispence information on Univariate Analysis, Multivariate Analysis, Missing Data Analysis, Data Visualization, using this template. Grab it now to reap its full benefits.

The below slide shows the comparative assessment of cloud data platforms and on premise data warehouses on multiple parameters. The different factors of analysis are location, costing, scalability, etc. Presenting our well structured Comparative Analysis Of Customer Analytics Platform And On Premise Warehouse The topics discussed in this slide are Data Warehouse, Comparative Analysis, Customer Analytics PlatformThis is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

The below slide provides a comparative assessment of various cloud data warehousing platforms that analyzes the platforms on various parameters such as multi cloud feature, query language used, automation, etc. Introducing our Comparative Analysis Of Customer Cloud Data Management Platforms set of slides. The topics discussed in these slides are Separate Storage, Query Language, Management PlatformsThis is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

The purpose of this slide is to help businesses segment customers based on level of CLV. It aims to ensure effective customer profiling considering age factor, type and suitable marketing strategy. Presenting our set of slides with Customer Lifetime Value Analysis For Effective Profiling This exhibits information on Three stages of the process. This is an easy to edit and innovatively designed PowerPoint template. So download immediately and highlight information on Consumer Profile, Customer Type, Marketing Strategy

The following slide depicts diversity and inclusion DandI gap assessment of company. It includes elements such as workforce demographics, role representation, pay equity, staff turnover rate, employee resource group, training frequency, etc. Deliver an outstanding presentation on the topic using this Gap Analysis To Analyze Current Diversity In Customer Strategies To Improve Customer DTE SS. Dispense information and present a thorough explanation of Workforce Demographics, Leadership Role Representation, Pay Equity using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

The purpose of this slide is to select the best loyalty program tool through which retailers can increase retention rate and improve brand loyalty. Present the topic in a bit more detail with this Tool 4 Comparative Analysis Of Various Customer Loyalty Program Driving Company Retail Sales SA SS. Use it as a tool for discussion and navigation on Point Based System, Automated Rewards, Customized Offers, Multi Channel Integration. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide represents the gap analysis to help organizations understand the gaps so that they can build effective strategies to eliminate these gaps and achieve desired results. It includes details such as KPIs, current state, gap and desired state. Deliver an outstanding presentation on the topic using this Strategies To Optimize Customers Gap Analysis For Enhancing Shopping Experience. Dispense information and present a thorough explanation of Gap Analysis For Enhancing, Shopping Experience, Current State, Gap And Desired State using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

Mentioned slide provides information about business targeted audience. It includes components such as target customers, demographics, and channels. Introducing Customer Products Market Segmentation Analysis Product Bundling Strategies To Enhance to increase your presentation threshold. Encompassed with two stages, this template is a great option to educate and entice your audience. Dispence information on Target Customer, Demographics, Marketing Channels, Influencer Marketing, Email Marketing, using this template. Grab it now to reap its full benefits.

This slide covers an assessment of how the firms products and services will fit into a certain market and where they will acquire the most traction with customers. It covers a information about the target group and buyers persona for enhanced market reach. Introducing Target Customer Analysis For Food Store Business Food Store Business Plan BP SS to increase your presentation threshold. Encompassed with Four stages, this template is a great option to educate and entice your audience. Dispence information on Incurring Losses, Business Operations, Fundamental Component using this template. Grab it now to reap its full benefits.

The purpose of this slide is to present the daily customer feedback analysis report that can be used by customer support and product development teams to understand customer sentiments, address issues, and enhance overall product or service quality. Presenting our well structured Daily Customer Feedback Analysis Report. The topics discussed in this slide are Waffle Maker, Microwave, Juicer, Product. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

This slide shows detailed information regarding actual use cases of text analysis in enhance customer service or experience. Key applicable areas are customer conversation analytics, automate ticket routing and reporting voice of customer. Presenting our set of slides with name Text Analysis Application In Customer Service. This exhibits information on three stages of the process. This is an easy to edit and innovatively designed PowerPoint template. So download immediately and highlight information on Customer Conversation Analytics, Automate Ticket Routing, Voice Of Customer Reporting.

Presenting our set of slides with name Feedback Analysis Icon To Implement Customer Win Back Strategy. This exhibits information on three stages of the process. This is an easy to edit and innovatively designed PowerPoint template. So download immediately and highlight information on Feedback Analysis, Implement, Customer Win Back Strategy.

The purpose of this slide is to help businesses define attribution logic for optimizing marketing strategies. It illustrates setting logic for multiple channels by customizing their categorization into two broad classes that are marketing and ad channels. Presenting our well structured Customizing Attribution Modelling Logic For Marketing Analysis. The topics discussed in this slide are Marketing, Analysis, Customizing. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

This coloured PowerPoint icon represents customer satisfaction measurement. It features a graph with a smiley face, symbolizing positive feedback from customers. Use this icon to visually enhance your presentation on measuring and improving customer satisfaction. Perfect for business, marketing, and customer service related presentations.

This Monotone powerpoint icon is designed to represent customer satisfaction measurement. With a simple and sleek design, it is perfect for presentations and reports related to customer feedback and satisfaction. The icon is easy to use and will add a professional touch to any project.

This slide covers an assessment of how the firms products and services will fit into a certain market and where they will acquire the most traction with customers. It covers a few statistics about the target group and buyers persona. Increase audience engagement and knowledge by dispensing information using Piggery Farming Business Plan Assessing Target Customer Analysis Of Business BP SS. This template helps you present information on four stages. You can also present information on Institutional And Government Contracts, Wholesalers, Target Customer Analysis using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide showcases customer engagement KPI across sales channels including email open rate, email CTR, email conversion rate, phone connect rate, and social media engagement rate. Deliver an outstanding presentation on the topic using this Sales Engagement Strategies To Build Customer Engagement Performance Analysis Across Sales SA SS. Dispense information and present a thorough explanation of Customer Engagement, Performance Analysis, Sales Channels, Social Media Engagement Rate using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide represents process that guides retail companies to implement customer requirement analysis to understand consumer needs and enhance revenue growth. It includes various steps such as collecting customer data, sorting information, analyzing data, etc. Presenting our set of slides with name Process To Implement Customer Requirement Analysis For Retail Companies. This exhibits information on five stages of the process. This is an easy to edit and innovatively designed PowerPoint template. So download immediately and highlight information on Collect Customer Data, Align Goods And Services, Visualize Data.

Presenting our set of slides with Icon For Increasing Customer Demand Analysis This exhibits information on three stages of the process. This is an easy to edit and innovatively designed PowerPoint template. So download immediately and highlight information on Increasing Customer, Demand Analysis

This slide represents KPI analysis of customer service team performance post training which includes KPIs such as customer satisfaction score, net promotor score, first contact resolution, etc. Presenting our well structured Customer Service Team Training KPI Analysis. The topics discussed in this slide are Customer Satisfaction Score, Net Promoter Score, First Contact Resolution. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

The following slide depicts comparison of multiple live chat and support software. It includes various features such as instant messaging, pre-chat survey, event tracking, customized forms, automated process with chatbot, etc. Deliver an outstanding presentation on the topic using this Comparative Analysis Of Live Chat And Support Tools Effective Ecommerce Customer Service. Dispense information and present a thorough explanation of Comparative Analysis, Live Chat And Support Tools, Pre Chat Survey, Event Tracking, Customized Forms using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

The following slide depicts ecommerce customer service performance gap evaluation. It includes components such as customer satisfaction score, net promoter score, complaint resolution time, return, return, churn rate, etc. Present the topic in a bit more detail with this Ecommerce Customer Service Performance Gap Analysis Effective Ecommerce Customer Service. Use it as a tool for discussion and navigation on Customer Satisfaction Score, Complaint Resolution Time, Ecommerce Customer Service, Performance Gap Analysis. This template is free to edit as deemed fit for your organization. Therefore download it now.

Deliver an outstanding presentation on the topic using this Deliver Customer Support On Social Media Customer Feedback Analysis Dispense information and present a thorough explanation of Deliver Customer Support, Social Media using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide shows the key insights of what customer wants and why they are frustrated from poor customer service. Present the topic in a bit more detail with this Understand Customer Wants And Expectations Customer Feedback Analysis Use it as a tool for discussion and navigation on Customers Quick Response, What Customer Wants This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide shows the key insights that signifies the importance of customer service in achieving business growth. Present the topic in a bit more detail with this Why To Prioritize Customer Service Customer Feedback Analysis Use it as a tool for discussion and navigation on Revenue Increases, Customers Prefer Good This template is free to edit as deemed fit for your organization. Therefore download it now.

Mentioned slide outlines the impact of a higher attrition rate on the companys financial performance. It contains information about major financial key performance indicators KPIs such as monthly recurring revenue MRR, customer lifetime value CLV, and customer acquisition cost CAC. Present the topic in a bit more detail with this Impact Of Customer Churn On Organization Performance Customer Churn Analysis Use it as a tool for discussion and navigation on New Customers, Higher Churn Rate This template is free to edit as deemed fit for your organization. Therefore download it now.