Powerpoint Templates and Google slides for Bpo

The slide highlights the organizational hierarchy in the company. It includes the BPO call center organizational structure which includes CEO, HR manager, customer service manager, finance manager, sales and marketing manager and operations manager. Present the topic in a bit more detail with this BPO Call Center Organizational Structure Inbound Call Center Business Plan BP SS. Use it as a tool for discussion and navigation on Customer Service Manager, Business Development Executive, Quality Assurance Specialist. This template is free to edit as deemed fit for your organization. Therefore download it now.

The purpose of this slide is to discuss quality assurance best practices in the business process outsourcing BPO industry, emphasizing tools, and standards for ensuring service quality, and client satisfaction. Quality assurance practices are caller experience, problem resolution, etc. Present the topic in a bit more detail with this Quality Assurance Best Practices In BPO Industry. Use it as a tool for discussion and navigation on Caller Experience, Engage Agents, Problem Resolution. This template is free to edit as deemed fit for your organization. Therefore download it now.

The purpose of this slide is to select BPO pricing model that aligns with objectives and foster a successful outsourcing partnership including elements such as high call volumes, prioritized efficiency and quickness, etc. Presenting our set of slides with name Key Considerations In Selecting Right BPO Pricing Model. This exhibits information on four stages of the process. This is an easy to edit and innovatively designed PowerPoint template. So download immediately and highlight information on High Call Volumes, Prioritized Efficiency And Quickness, Key Considerations.

The purpose of this slide is to offers unique combination of cost efficiency and service quality in BPO pricing models including elements such as models i.e. hourly based model, transaction based model, etc. Introducing our Use Cases Of BPO Pricing Model set of slides. The topics discussed in these slides are FTE Based Model, Transaction Based Model, Hourly Based Model. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide shows the BPO call center dashboard for telemarketing sales and covers elements such as number of items sold, total value, top 3 sales, total value week, month and year etc. Presenting our well-structured Bpo Call Center Dashboard For Telemarketing Sales. The topics discussed in this slide are BPO Call Center Dashboard For Telemarketing Sales. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

This slide illustrates the customer support KPI dashboard for measuring sales BPO performance and covers elements such as total calls, average answer speed, abandon rate etc. it also provides information about the agents name, overall satisfaction score etc. Introducing our Customer Support Kpi Dashboard For Evaluating Sales Bpo Performance set of slides. The topics discussed in these slides are Performance, Dashboard, Evaluating. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide highlights the gender equality index of call center company which includes total women employed in overall workforce, management positions, board of directors and executive committee. Deliver an outstanding presentation on the topic using this BPO Company Profile Gender Equality Index Ppt Powerpoint Presentation Ideas Icon. Dispense information and present a thorough explanation of Women Employed, Gender Equality Index using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide highlights the revenue and profit of call center company through bar graph format which includes data from last 5 years from financial year 2018 to 2022. Deliver an outstanding presentation on the topic using this BPO Company Profile Revenue And Profit Of Call Centers Ppt Powerpoint Presentation Ideas Show. Dispense information and present a thorough explanation of Revenue, Profit using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide highlights the revenue breakdown of call center company on the basis of different industries and regions which include healthcare, telecom, manufacturing, BFSI, travel, ecommerce and retail sectors along with European, Russian and Asian regions. Present the topic in a bit more detail with this BPO Company Profile Revenue Breakdown Of Services By Industries And Regions Ppt Slides. Use it as a tool for discussion and navigation on Revenue Breakdown, Services By Industries. This template is free to edit as deemed fit for your organization. Therefore download it now.

answer time. Deliver an outstanding presentation on the topic using this Action Plan Quality Improvement In Bpo Call Center Action Plan Dashboard Highlighting Average Answer. Dispense information and present a thorough explanation of Dashboard, Resolutions, Highlighting Average using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide showcases dashboard for call center action plan which includes total calls, average answer speed, abandon rate, average calls per minute with agent performance and overall customer satisfaction score. Present the topic in a bit more detail with this Call Center Action Plan Dashboard Highlighting Performance Action Plan Quality Improvement In Bpo. Use it as a tool for discussion and navigation on Performance, Satisfaction Score, Dashboard Highlighting. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide highlights the common problems related to customer care call center which includes absenteeism, waiting time, unresolves complaints and high attrition rate of organization. Present the topic in a bit more detail with this Common Customer Care Call Center Problems Action Plan For Quality Improvement In Bpo. Use it as a tool for discussion and navigation on Absenteeism, Unresolved Complaints, High Attrition. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide highlights the impacts on the company of poor customer support at BPO call center which showcases comparison of call center companies performance with Quarterly revenue. Deliver an outstanding presentation on the topic using this Impact Of Poor Customer Support At Call Center Action Plan For Quality Improvement In Bpo. Dispense information and present a thorough explanation of Company Operating, Quarterly Revenue, Companies Performance using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

Increase audience engagement and knowledge by dispensing information using Table Of Contents Action Plan For Quality Improvement In Bpo Ppt Show Slide Download. This template helps you present information on six stages. You can also present information on Organization Business Summary, Solutions Offered By The Company, Improvement using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide depicts the dashboard to monitor performance of business process outsourcing enterprise with reference to industry standards. The key elements covered in the slide are total calls, average answer speed, abandon rate, average calls per minute and agent performance Introducing our Dashboard To Monitor Bpo Performance Based On Industry Standards set of slides. The topics discussed in these slides are Performance, Dashboard, Business. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

Following slide showcases market share of BPO firm amongst various industries to determine business competitive edge. It includes components such as healthcare, manufacturing, BFSI Business, Financial Services and Insurance, IT and Telecommunication, retail, etc. Introducing our BPO Company Market Share By Different Industries set of slides. The topics discussed in these slides are Industrial, Segments . This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide showcases dashboard for call center action plan which includes total calls, average answer speed, abandon rate, average calls per minute with agent performance and overall customer satisfaction score. Deliver an outstanding presentation on the topic using this Call Center Action Plan Agent Performance With Satisfaction Bpo Performance Improvement Action Plan. Dispense information and present a thorough explanation of Dashboard, Performance, Satisfaction using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide showcases call center action plan dashboard which highlights first call resolution, unresolved calls, customers call report, response time by weekday and average answer time. Present the topic in a bit more detail with this Call Center Action Plan Dashboard Highlighting Average Bpo Performance Improvement Action Plan. Use it as a tool for discussion and navigation on Resolutions, Dashboard, Response. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide highlights the common problems related to customer care call center which includes absenteeism, waiting time, unresolves complaints and high attrition rate of organization. Deliver an outstanding presentation on the topic using this Common Customer Care Call Center Problems Bpo Performance Improvement Action Plan. Dispense information and present a thorough explanation of Waiting Time, Absenteeism, Unresolved Complaints using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide highlights the impacts on the company of poor customer support at BPO call center which showcases comparison of call center companies performance with Quarterly revenue. Deliver an outstanding presentation on the topic using this Impact Of Poor Customer Support At Call Center Bpo Performance Improvement Action Plan. Dispense information and present a thorough explanation of Performance, Revenue, Comparison using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

Increase audience engagement and knowledge by dispensing information using Table Of Contents Bpo Performance Improvement Action Plan. This template helps you present information on eight stages. You can also present information on Organization Business Summary, Customer Complaint Resolution, Solutions Offered By The Company using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide highlights the customer care transfer call by complaint type which includes ecommerce, BFSI, telecom calls provided support according to contact type of call case. Deliver an outstanding presentation on the topic using this Transfer Customers Calls By Complaint Type Bpo Performance Improvement Action Plan. Dispense information and present a thorough explanation of Ecommerce, Transfer Customers, Complaint Type using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

The slide highlights the number of jobs created every year by Cyberbacker company. It also compares yearly jobs created with projected job creation to show annual jobs creation growth at organization.Deliver an outstanding presentation on the topic using this Job Growth At Cyberbacker BPO Outsourcing Company Profile CP SS V. Dispense information and present a thorough explanation of Trained Provided, Cyberbackers Against, Average Annual Growth using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

The slide highlights the annual profit shared by the Cyberbacker company with employees. It also shows estimated profit sharing for future along with annual growth rate.Deliver an outstanding presentation on the topic using this Profit Sharing With Employees BPO Outsourcing Company Profile CP SS V. Dispense information and present a thorough explanation of Company Targeted, Estimated Annual, Profit Sharing using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

Presenting Types Dialler Bpo Ppt Powerpoint Presentation Pictures Visuals Cpb slide which is completely adaptable. The graphics in this PowerPoint slide showcase five stages that will help you succinctly convey the information. In addition, you can alternate the color, font size, font type, and shapes of this PPT layout according to your content. This PPT presentation can be accessed with Google Slides and is available in both standard screen and widescreen aspect ratios. It is also a useful set to elucidate topics like Types Dialler BPO. This well structured design can be downloaded in different formats like PDF, JPG, and PNG. So, without any delay, click on the download button now.

Presenting Difference Between Captive Bpo Ppt Powerpoint Presentation Show Templates Cpb slide which is completely adaptable. The graphics in this PowerPoint slide showcase four stages that will help you succinctly convey the information. In addition, you can alternate the color, font size, font type, and shapes of this PPT layout according to your content. This PPT presentation can be accessed with Google Slides and is available in both standard screen and widescreen aspect ratios. It is also a useful set to elucidate topics like Difference Between Captive Bpo. This well structured design can be downloaded in different formats like PDF, JPG, and PNG. So, without any delay, click on the download button now.

Presenting our Lead Generation Process Bpo Ppt Powerpoint Presentation File Files Cpb PowerPoint template design. This PowerPoint slide showcases four stages. It is useful to share insightful information on Lead Generation Process BPO This PPT slide can be easily accessed in standard screen and widescreen aspect ratios. It is also available in various formats like PDF, PNG, and JPG. Not only this, the PowerPoint slideshow is completely editable and you can effortlessly modify the font size, font type, and shapes according to your wish. Our PPT layout is compatible with Google Slides as well, so download and edit it as per your knowledge.

Presenting Ecommerce Accounting BPO Ppt Powerpoint Presentation Infographic Template Cpb slide which is completely adaptable. The graphics in this PowerPoint slide showcase four stages that will help you succinctly convey the information. In addition, you can alternate the color, font size, font type, and shapes of this PPT layout according to your content. This PPT presentation can be accessed with Google Slides and is available in both standard screen and widescreen aspect ratios. It is also a useful set to elucidate topics like Ecommerce Accounting BPO. This well-structured design can be downloaded in different formats like PDF, JPG, and PNG. So, without any delay, click on the download button now.

Presenting BPO Bps Difference Ppt Powerpoint Presentation Professional Designs Download Cpb slide which is completely adaptable. The graphics in this PowerPoint slide showcase three stages that will help you succinctly convey the information. In addition, you can alternate the color, font size, font type, and shapes of this PPT layout according to your content. This PPT presentation can be accessed with Google Slides and is available in both standard screen and widescreen aspect ratios. It is also a useful set to elucidate topics like BPO Bps Difference. This well-structured design can be downloaded in different formats like PDF, JPG, and PNG. So, without any delay, click on the download button now.

Presenting BPO Call Center Difference Ppt Powerpoint Presentation Icon Aids Cpb slide which is completely adaptable. The graphics in this PowerPoint slide showcase four stages that will help you succinctly convey the information. In addition, you can alternate the color, font size, font type, and shapes of this PPT layout according to your content. This PPT presentation can be accessed with Google Slides and is available in both standard screen and widescreen aspect ratios. It is also a useful set to elucidate topics like BPO Call Center Difference. This well-structured design can be downloaded in different formats like PDF, JPG, and PNG. So, without any delay, click on the download button now.

Presenting Acknowledgement Bpo Ppt Powerpoint Presentation Layouts Design Templates Cpb slide which is completely adaptable. The graphics in this PowerPoint slide showcase four stages that will help you succinctly convey the information. In addition, you can alternate the color, font size, font type, and shapes of this PPT layout according to your content. This PPT presentation can be accessed with Google Slides and is available in both standard screen and widescreen aspect ratios. It is also a useful set to elucidate topics like Acknowledgement BPO. This well-structured design can be downloaded in different formats like PDF, JPG, and PNG. So, without any delay, click on the download button now.

This slide depicts after sales service process of BPO company which covers components such as call center, maintenance center and logistics. It also provides information about the report claims, tech support and supply spare parts. Introducing our After Sales Service Process Of Bpo Company set of slides. The topics discussed in these slides are Service, Process, Provides, Information. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide outlines the checklist for selecting sales BPO company which includes points such as the experience of BPO staff, training of the BPO staff, availability of artificial intelligence in the core operations of BPO etc. Introducing our Checklist For Selecting Sales Bpo Company set of slides. The topics discussed in these slides are Checklist For Selecting Sales BPO Company. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide outlines the comparison of different packages offered by sales BPO company such as silver, gold and platinum. It also provides information about the services offered such as market research, outbound sales prospecting, spam blocking etc. Presenting our well-structured Comparison Of Multiple Packages Offered By Sales Bpo Company. The topics discussed in this slide are Comparison, Information, Outbound. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

This slide highlights the customer support process flowchart of sales BPO company which includes steps such as receiving the visitor call, requesting the visitor to sign up with a new email address if phone number changed etc. Presenting our well-structured Customer Support Process Flowchart Of Sales Bpo Company. The topics discussed in this slide are Process, Flowchart, Customer. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

This slide highlights BPO services offered by healthcare firm such as claims adjudication services, medical transcription services and medical billing. It also provides information about the brag points of the firm offering the services. Presenting our set of slides with name Healthcare Bpo Services To Maximize Sales. This exhibits information on four stages of the process. This is an easy-to-edit and innovatively designed PowerPoint template. So download immediately and highlight information on Transcription, Services, Processed Monthly.

Introducing our Icon For Sales Agent Working In Bpo set of slides. The topics discussed in these slides are Icon For Sales Agent Working In BPO. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide provides information about the inbound sales call process flowchart of BPO. Information covered in this slide is related to inbound call, call hears hold message, message play for 30 seconds, agent availability, call handled normally etc. Presenting our well-structured Inbound Sales Call Process Flowchart Of Bpo. The topics discussed in this slide are Process, Flowchart, Software. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

This slide exhibits different types of BPO services providers for B2B sales which includes the services offered by different vendors to the business organization. It also provides information about the hourly rate charged by each vendor. Introducing our Leading Bpo Service Providers For B2b Sales set of slides. The topics discussed in these slides are Management, Service, Business, Organization. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide shows the different leading players in USA market offering sales BPO services. It also provides information about the average hourly rate, minimum project size, service focus and customer ratings. Presenting our well-structured Leading Players In Usa Market Providing Sales Bpo Services. The topics discussed in this slide are Leading Players In USA Market Providing Sales BPO Services. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

This slide outlines the sales BPO performance based on the industry standards. It also provides information about the different types of KPIs such as average answer speed, average handle time and first call resolution. Introducing our Measuring Sales Bpo Performance Based On Industry Standards set of slides. The topics discussed in these slides are Measuring, Performance, Standards. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide highlights the approaches to improve sales BPO performance such as cross sell, availability of agents 24 or 7 and minimizing waste time. All these strategies helps the BPO to maximize the sales. Presenting our well-structured Multiple Approaches To Improve Sales Bpo Performance. The topics discussed in this slide are Performance, Approaches, Maximize. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

This slide illustrates multiple points to consider before selecting BPO for marketing and sales such as defining the sales outsource objectives, informing the sales and marketing team and choosing between manual or automated sales BPO. Introducing our premium set of slides with Points To Consider Before Selecting Bpo For Sales And Marketing. Elucidate the four stages and present information using this PPT slide. This is a completely adaptable PowerPoint template design that can be used to interpret topics like Marketing, Manual Process, Outsource Objectives. So download instantly and tailor it with your information.

Introducing our Sales Bpo Agent Icon For Customer Support set of slides. The topics discussed in these slides are Sales BPO Agent Icon For Customer Support. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

Presenting our well-structured Sales Bpo Executive Icon For Customer Service. The topics discussed in this slide are Sales BPO Executive Icon For Customer Service. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

This slide outlines the different types of supply chain management services provided by sales BPO such as order management, manufacturing operations support and sourcing and procurement. It also provides the information about the impact of each service Introducing our Supply Chain Management Services Offered By Sales Bpo set of slides. The topics discussed in these slides are Management, Services, Procurement. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide highlights various BPO services for sales business process excellence such as customer support, marketing, human resource, accounting and finance and knowledge process outsourcing. Introducing our premium set of slides with Types Of Bpo Services For Sales Business Process Excellence. Elucidate the five stages and present information using this PPT slide. This is a completely adaptable PowerPoint template design that can be used to interpret topics like Accounting And Finance, Human Resource, Marketing. So download instantly and tailor it with your information.

This slide highlights the different strategies for sales BPO services such as using business analytics, implementing cloud computing and using social media channels to build brand awareness among the customers. Presenting our set of slides with name Various Strategies For Sales Bpo Services. This exhibits information on four stages of the process. This is an easy-to-edit and innovatively designed PowerPoint template. So download immediately and highlight information on Strategies, Services, Awareness, Customers.

This slide outlines different types of financial and sales BPO services such as order to cash, procedure to pay and record to report. It also provides information about different components of each service such as accounts receivable, order management etc. Introducing our Various Types Of Financial And Sales Bpo Services set of slides. The topics discussed in these slides are Accounts Receivable, Order Management, Financial Reporting. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide mentions quality parameters put in place to give BPO executives insight into the performance and efficiency levels. It includes average speed of answer, first call resolution, average handle time and customer effort score. Introducing our Quality Parameters For Tracking BPO Efficiency set of slides. The topics discussed in these slides are Call Resolution, Customer Effort Score, Average Handle Time. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide highlights the awards and accolades of call center company which includes customer excellence award, innovative company award, and compliant handling award. Introducing BPO Company Profile Awards And Accolades Ppt Powerpoint Presentation Outline Background to increase your presentation threshold. Encompassed with four stages, this template is a great option to educate and entice your audience. Dispence information on Consumer Technology, Industry Solutions, Excellence Award, using this template. Grab it now to reap its full benefits.

This slide showcases the business process outsourcing solutions offered by the company which includes retail. Healthcare, telecom. Manufacturing, BFSI, travel and transport and hospitality industry. Increase audience engagement and knowledge by dispensing information using BPO Company Profile Business Process Outsourcing Solutions Ppt Powerpoint Presentation Ideas. This template helps you present information on eight stages. You can also present information on Consumer Packaged Goods, Healthcare, Hospitality using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide highlights the business model of call center company which includes target market, revenue stream, customer relationship, cost structures, products, key activities and channels. Present the topic in a bit more detail with this BPO Company Profile Call Center Business Model Ppt Powerpoint Presentation Gallery Design. Use it as a tool for discussion and navigation on Cost Structure, Services, Customer Relationship. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide highlights the case study of call center company which includes key problems such as high call waiting time, low first call resolution rate with integrated solution and business value delivered. Introducing BPO Company Profile Call Center Case Study Ppt Powerpoint Presentation Ideas Slide to increase your presentation threshold. Encompassed with three stages, this template is a great option to educate and entice your audience. Dispence information on Integrated Solution, Business Value Delivered, Client Problem, using this template. Grab it now to reap its full benefits.

This slide highlights the company journey form 2008 to 2021 which showcases company started with motive of user experience improvement with only 15 members, later on it enters into banking, telecom and ecommerce for BPO services. Increase audience engagement and knowledge by dispensing information using BPO Company Profile Company Journey Roadmap From 2008 To 2021 Ppt Powerpoint Presentation. This template helps you present information on eleven stages. You can also present information on Improvement Platform, Company Journey, Roadmap using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide showcases the call center company background information overview which highlights industry, founded year, area covered, and served industries with key stats. Introducing BPO Company Profile Company Overview Ppt Powerpoint Presentation Inspiration Example to increase your presentation threshold. Encompassed with six stages, this template is a great option to educate and entice your audience. Dispence information on Financial Services, Technology, Business Process, using this template. Grab it now to reap its full benefits.

This slide showcases the world map which highlights company call centers operations around the world through world map. It covers total operational centers, regional offices and served countries. Increase audience engagement and knowledge by dispensing information using BPO Company Profile Company Presence Around The World Ppt Powerpoint Presentation Model. This template helps you present information on three stages. You can also present information on Operational Centers, Regional Office, Served Countries using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide highlights the competitive analysis of call center companies on the basis of total languages supported, total industries covered, call resolution rate, employee count, revenue and net profit. Present the topic in a bit more detail with this BPO Company Profile Competitive Analysis Of Companies Ppt Powerpoint Presentation Infographic. Use it as a tool for discussion and navigation on Our Company, Revenue, Companies. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide highlights the call center company customer testimonials which includes positive reviews such as well trained support agents, reasonable rate and low complaints per week. Introducing BPO Company Profile Customer Testimonials Ppt Powerpoint Presentation Inspiration Visual Aids to increase your presentation threshold. Encompassed with three stages, this template is a great option to educate and entice your audience. Dispence information on Customer, Testimonials, using this template. Grab it now to reap its full benefits.

This slide highlights the call center company executive leadership and management team which includes managing director, VP of retail customer service, ecommerce service, telecom service and BFSI service. Increase audience engagement and knowledge by dispensing information using BPO Company Profile Executive Leadership And Management Team Ppt Powerpoint Presentation. This template helps you present information on five stages. You can also present information on Managing Director, Customer Service, Telecom Service using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.