Survey questionnaire analysis digital experience ppt powerpoint presentation mockup

Description:

The image is a PowerPoint slide titled "Survey Questionnaire Analysis (2/2)" which appears to be the second part of a presentation analyzing survey results. It includes two pie charts and a bar graph.

The pie charts compare overall customer experience for two different years, 2019 and 2020, with segments labeled 'Very poor,' 'Poor,' 'Satisfactory,' 'Good,' and 'Excellent.' The 2019 chart shows the majority of responses were 'Satisfactory' at 45%, while in 2020, the majority of responses improved to 'Good' at 39%.

Below the pie charts is a bar graph with four categories: 'Digital Experience Effectiveness,' 'Better Customer Experience,' 'Effective Client Engagement,' and 'High Touch Onboarding Process.' Each bar is divided into segments representing different levels of agreement, from 'Strongly Disagree' to 'Strongly Agree.' The graph indicates that the highest level of agreement is with the 'High Touch Onboarding Process.'

A text box in the upper right corner of the bar graph states, "This slide provides a glimpse into the analysis of the questionnaire. User can make alterations in this slide according to their requirement."

Use Cases:

This slide can be utilized in various industries for assessing and presenting customer feedback:

1. Retail:

Use: Evaluating customer satisfaction with shopping experience.

Presenter: Customer Relations Manager

Audience: Retail staff, management team

2. Finance:

Use: Assessing client interactions with digital banking platforms.

Presenter: Digital Banking Strategist

Audience: Bank executives, customer service teams

3. Healthcare:

Use: Analyzing patient experiences with healthcare services.

Presenter: Quality Assurance Coordinator

Audience: Hospital administrators, medical staff

4. Technology:

Use: Understanding user feedback on software or app interfaces.

Presenter: User Experience Researcher

Audience: Product development teams, stakeholders

5. Education:

Use: Gauging student and faculty satisfaction with educational technology.

Presenter: EdTech Coordinator

Audience: Educators, institutional leaders

6. Hospitality:

Use: Measuring guest satisfaction in hotels or restaurants.

Presenter: Operations Manager

Audience: Service staff, management

7. Real Estate:

Use: Assessing client satisfaction with property management services.

Presenter: Client Service Manager

Audience: Property managers, real estate agents