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Six months customer engagement model development roadmap

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Presenting Six Months Customer Engagement Model Development Roadmap PowerPoint slide. This PPT theme is available in both 4,3 and 16,9 aspect ratios. This PowerPoint template is customizable so you can modify the font size, font type, color, and shapes as per your requirements. This PPT presentation is Google Slides compatible hence it is easily accessible. You can download and save this PowerPoint layout in different formats like PDF, PNG, and JPG.

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Content of this Powerpoint Presentation

Description:

This image depicts a customer engagement model development roadmap spanning six months, divided into different phases for each month. Each phase corresponds to an aspect of the model's development process.

1. Month 1, Phase 1: Analysis & Preparation

a). Process revise: Review and enhance existing processes.

b). Gather information on competition and industry standards: Collect comparative data for benchmarking.

c). Collect individual user information through data mining: Acquire personalized insights from user behavior.

d). Analyze data to develop benchmarks: Use data analysis to establish performance standards.

e). Prepare business proposal: Formulate a proposition to initiate the model development.

2. Month 2, Phase 2: Design & Development

a). Determine relevant segments: Identify sections of the market/customer base to target.

b). Describe areas for improvements: Outline potential enhancements in the engagement strategy.

c). Analyze cost/benefit for technological support: Assess the financial implications of new technology adoption.

d). Set new process and objectives: Establish goals and methods for the new engagement model.

e). Adjust activities according to priority: Prioritize actions based on their urgency and impact.

3. Month 3, Phase 3: Pilot Test

a). Determine prototype parameters: Define the scope and specifications for the trial.

b). Budget approval: Secure financial authorization for the pilot.

c). Finalize operational requirements: Establish detailed plans for the pilot test.

d). Define testing tools: Identify methods and instruments for measuring the pilot's efficiency and success.

e). Prototype implementation and monitor: Execute the pilot and observe its operation.

f). Strategy adjustment and track conclusions: Amend the strategy based on pilot outcomes and deduce findings.

4. Month 4, Phase 4: Roll Out & Transfer

a). Determine operational strategic implications: Understand the operational impact of the new model.

b). Develop support materials: Create resources to assist with the model's implementation.

c). Create action plan: Devise a detailed plan for rollout.

d). Train users: Educate the users on the new model and systems.

e). Upgrade systems: Improve existing systems to support the new model.

f). Monitoring plan implementation: Track the progress and effectiveness of the rollout.

Phases 5 and 6 are placeholders for additional content.

Use Cases:

This roadmap can be utilized by various industries to strategize and implement customer engagement models.

1. Retail:

Use: Customer experience enhancement

Presenter: Marketing Manager

Audience: Retail Operations and Sales Team

2. Banking:

Use: Implementation of customer relationship management (CRM) systems

Presenter: CRM Project Lead

Audience: Stakeholders & Banking Executives

3. Telecommunications:

Use: Subscriber retention programs

Presenter: Customer Engagement Strategist

Audience: Product Managers and Customer Service Leaders

4. Healthcare:

Use: Patient engagement improvement initiatives

Presenter: Healthcare Administrator

Audience: Medical Professionals and Administrative Staff

5. Technology:

Use: Rollout of user engagement tools

Presenter: Product Development Lead

Audience: Investors and Technical Teams

6. Education:

Use: Student engagement and retention strategies

Presenter: Academic Affairs Director

Audience: Faculty and Institutional Planners

7. Hospitality:

Use: Guest loyalty and retention programs

Presenter: Director of Guest Experience

Audience: Hotel Management and Staff

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