Service Management Powerpoint Presentation Slides

Slide 1: This slide introduces Service Management. State the name of your company and proceed.
Slide 2: This slide presents the Service Excellence Outline. We have also mentioned its components which you can make use of as per your requirement.
Slide 3: This slide presents a brief Service Excellence Introduction. Along with introducing what service excellence stands for we have also given text boxes for you to add relevant information.
Slide 4: This slide explains Excellent Service is.... on the basis of Customer Perception and Customer Expectation.
Slide 5: This slide shows Service Excellence Key Statistics. These are- Omni-Channel Availability, Competitive Differentiation, Disconnected Systems, Customer Importance.
Slide 6: This slide shows Service Excellence Step by Step Process.
Slide 7: This slide shows Service Excellence Internal and External Perspective. External Perspective includes Excellent Service Quality, Customer Delight, Customer Loyalty. Internal Perspective includes Excellent Work Quality & Environment, Employee Engagement and Employee Loyalty.
Slide 8: This slide shows Six Principles of Service Excellence. These are- Vision & Mission Statement, Business Objective, Service Standards, Intervention & Learning Strategy, Organizational Alignment, Measurement & Leadership Accountable.
Slide 9: This slide shows Service Excellence Framework- Stakeholder, Service Delivery, Service Environment.
Slide 10: This slide shows Six Pillars of Service Excellence- Action, Interest, Verbal Language, Body Language, Attitude, Tone of Voice.
Slide 11: This slide presents Service Excellence Model. This model contains the following four questions to be stated- Are we there yet? How do we get there? Where are we now? Where do we want to be?
Slide 12: This slide presents a Roadmap Towards Sales & Service Excellence with three main sub headings- STRATEGISE Key Service Thrust, Customer Satisfaction Survey, Customer Perception Index and its subpoints.
Slide 13: This slide presents a Service Excellence Steps Overview- Support, Inspire, Validate, Respect, Educate.
Slide 14: This slide shows two Service Excellence Steps- Support, Educate.
Slide 15: This slide also shows Service Excellence Steps- Respect, Inspire, Validate.
Slide 16: This is another slide showing Service Excellence Steps- Cultivate, Engage.
Slide 17: This slide gives Tips for Service Excellence. Some of them being- Be confident, polite and friendly, Always make direct eye contact with the customer, Look smart, Have a good telephone manner, Keep a clear record of customer requests.
Slide 18: This slide shows Service Management Icons Slides. Alter/ modify the icons as per your requirement.
Slide 19: This slide is titled Additional Slides to move forward. You can change the slide content as per need.
Slide 20: This slide helps depict Our Team with text boxes.
Slide 21: This slide contains Our Mission, Vision, Goal with icon imagery and text boxes.
Slide 22: This is Our Goal slide. State your goals here.
Slide 23: This is an About Us slide showing Target Audiences, Values Client, and Preferred by Many as examples.
Slide 24: This is a Financial score slide with parameters like Gold, Silver, Platinum and Bronze.
Slide 25: This is a Comparison slide for male and female. Compare gender aspects here.
Slide 26: This is a Timeline slide. You can present yearly growth etc. with it.
Slide 27: This slide shows Our Target. Write down your targets achieved or yet to achieve with their respective icons.
Slide 28: This is a Venn diagram image slide to show information, specifications etc.
Slide 29: This is a Circular image slide. State specifications, information here.
Slide 30: This is a Mind Map image slide with text boxes to fill information.
Slide 31: This slide presents an Area Chart for showcasing product/ company growth, comparison etc.
Slide 32: This slide presents a Volume High Low Case Chart for showcasing product/ company growth, comparison etc.
Slide 33: This is a Thank You slide with Address# street number, city, state, Contact Numbers, Email Address.