Scorecard For Call Monitoring And Customer Service
This slide illustrates a scorecard which is used by human resource personnel for call monitoring in order to improve customer service. The major types of questions are related to agent actions including greetings, assistance, knowledge etc. and scores are computed accordingly
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This slide illustrates a scorecard which is used by human resource personnel for call monitoring in order to improve customer service. The major types of questions are related to agent actions including greetings, assistance, knowledge etc. and scores are computed accordingly Introducing our Scorecard For Call Monitoring And Customer Service set of slides. The topics discussed in these slides are Monitoring, Service, Customer. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.
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