Contact Center Agent Performance Metrics Dashboard
This slide covers contact center agent performance metrics KPI dashboard. It involves metrics such as number of calls, average response time, average hold time, daily average transfer rate and agents with most hold time and transfer rate.
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This slide covers contact center agent performance metrics KPI dashboard. It involves metrics such as number of calls, average response time, average hold time, daily average transfer rate and agents with most hold time and transfer rate. Introducing our Contact Center Agent Performance Metrics Dashboard set of slides. The topics discussed in these slides are Number Of Calls, Average Response Time, First Call Resolution This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.
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