Case Studies For Kaizen Training Ppt

Slide 2

This slide contains the improvement objectives and tools used (DMAIC Methodology, Cause and Effect Diagram, and Muda Identification) in a case study for the Kaizen training session.

Slide 3

This slide contains the outcomes of the define and measure steps of the DMAIC Methodology used in the IT Help Desk Process Improvement case study for the Kaizen training session.

Slide 4

This slide contains the outcomes of the analyze step of the DMAIC Methodology used in the IT Help Desk Process Improvement case study for the Kaizen training session.

Slide 5

This slide contains the outcomes of the improve step of the DMAIC Methodology used in the IT Help Desk Process Improvement case study for the Kaizen training session.

Slide 6

This slide contains the outcomes of the control step of the DMAIC Methodology used in the IT Help Desk Process Improvement case study for the Kaizen training session.

Slide 7

This slide showcases of IT Help Desk Process Improvement case study for the Kaizen training session.

Slide 8

This slide contains the problem statement and improvement approach used (Gemba Walk and 8 Wastes Checklist) in the case study for the Kaizen training session.

Slide 9

This slide showcases the Gemba Walk findings for the case study on cost saving in claims warranty for the Kaizen training session.

Slide 10

This slide highlights improvements deployed and results achieved for the case study on cost saving in claims warranty for the Kaizen training session.

Slide 11

This slide illustrates the background for a Kaizen case study on transforming Rome’s airports. 

Slide 12

This slide depicts the improvement objectives of Kaizen case study on transforming airport operations.

Slide 13

This slide illustrates the approach used in Kaizen case study for improving issues that passengers faced at these international airports in Europe. It also explains the processes that include Gemba Walk, value stream mapping, PDCA, and regular Kaizen meetings that helped to improve the quality and efficiency of airport facilities.

Slide 14

This slide lists challenges such as Long Waiting Lines, displayed screen placed too high and Handbag Security Check. 

Instructor’s Notes:

 Challenges faced by Rome’s airport were as follows:

Long Waiting Lines:

Displayed Screens Placed too High:

Handbag Security Check: 

• Airport security personnel had to take care of passengers' well-being while maintaining international safety and security regulations
• To ensure that security personnel should make passengers feel safe by carefully doing an intense security check

Slide 15

This slide provides the outcomes that the airport authority created in its efforts to improve passenger facilities using Kaizen processes as part of a case study.

Instructor’s Notes:

Outcomes that resulted after applying Kaizen methodologies on airport operations were:

Waiting Areas Installed: 

• Two earmarked areas were installed for parents to keep their children busy while they waited for their baggage
• Strollers, provided as a courtesy, were placed in two terminal departure halls with personalized assistance both at the arrival and departure terminal
• Passengers were also extended the facility of using Waiting Lounges; this reduced commotion

Booklets Published:

• Booklets on solutions to issues faced by passengers faced at the airport were published
• Multi-language phrasebooks were distributed to security checkpoint officers to train new employees

Chaotic Situations Prevented:

Behavior Standards Introduced:

• Reinforced behavior standards to guide employees about instructions on the job were introduced 
• Four-step method used to implement behavior standards was:
  • I explain; you listen and observe
  • I do; you observe
  • You do; I correct
  • You do autonomously

Policies Formulated: 

Award Ceremony: