Key Customer Service Statistics Edu Ppt

Slide 1 

This slide covers information regarding the importance of customer service in businesses. The reasons are that customer service helps increase revenue, build a better reputation, satisfy, retain customers, etc. 

Instructor’s Notes:

Reasons why customer service is important are discussed below:

• Revenue increases with good customer service: Customer service is important as it correlates with revenue
• Happy customers build a better reputation: Positive reputation leads to higher growth
• Retention correlates with customer satisfaction: Customer retention carves the clearest path to business success
• Churn decreases with more customer care: Customers churn when they’re unhappy
• CLTV improves with better customer service: A highly engaged customer tends to buy more as compared to others
• Company culture strengthens with improved customer sentiment: By valuing customers and tirelessly working to serve them, a company creates a culture of helpfulness
• Brand awareness soars with positive customer experiences: Positive customer support is important for brand awareness, as it leads to “word of mouth” marketing
• Marketing spend lessens with more customer advocates: Customer marketing involves turning existing customers into advocates
• Business longevity relies on satisfied customers: Satisfied customers tend to provide stable revenue to the business

Slide 2

This slide covers information regarding the power of great customer service, i.e., enhancing repeat customers and driving customer’s loyalty towards a brand.

Slide 3

This slide covers information regarding the importance of customer service, i.e., how customer service increases sales and brand equity of the company’s product/service.

Slide 4

This slide covers information regarding the cost of poor customer service to a company, such as shifting to another competitor and withdrawing their purchase from the company.

Slide 5

This slide covers statistics regarding the customer service channels that customers use and their reactions to receiving unsatisfactory customer service.

Slide 6

This slide covers the most important aspects of customer service according to customers, such as friendly and knowledgeable customer support agents, resolving the issue in a single transaction, etc.

Slide 7

This slide covers information regarding the most used customer service channels worldwide.