Activity To Handle Customers Complaints Gracefully And Diplomatically Edu Ppt
This PPT deck includes a T Mobile case study to train the customer service team to handle customers complaints appropriately. It contains case context, discussion questions, and lessons to learn.
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Content of this Powerpoint Presentation
Slide 1
This slide contains
the case study on handling customer complaints gracefully and diplomatically.
Slide 2
This slide contains a question for the customer
complaint handling case study
Slide 3
This slide list the learnings from the customer
complaint handling case study.
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