Conflict Management With Communication Training Module On Business Communication Edu Ppt
This PowerPoint training deck covers the concept of Conflict Management with Communication. It includes the definition and sources of workplace conflict. It also covers the significance of effective communication in managing workplace conflict and conflict management with good business etiquette. The PPT module also contains key takeaways, discussion questions, MCQs, case studies, and memes to make the training session interactive. Further, it includes additional slides on about us, vision, mission, goal, 30-60-90 days plan, timeline, roadmap, training completion certificate, energizer activities, detailed client proposal, and training assessment form.
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Presenting Training Module on Conflict Management with Communication. This presentation deck contains 83 well researched and uniquely designed slides. These slides are 100 percent made in PowerPoint and are compatible with all screen types and monitors. They also support Google Slides. Premium Customer Support available. Suitable for use by managers, employees and organizations. These slides are easily customizable. You can edit the color, text, icon and font size to suit your requirements.
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Content of this Powerpoint Presentation
Slide 4
This slide covers the meaning of conflict and conflict
management.
Slide 5
This slide covers a case study explaining what conflict
is and how it arises in an organization. The trainer can also use this case
study to conduct an activity with the target audience to gain more insights
into their thought process using the discussion questions mentioned above.
Slide 6
This slide illustrates how and from where the conflict
arises in workplace communication.
Slide 7
This slide explains how reduced or poor communication
in an organization leads to increasing conflicts.
Instructor’s Notes:
·
Collaborative Efforts:
If an individual is working on a team project, but the team leader has not
defined clear roles, then conflicts, missed deadlines, finger-pointing and
blame are the results. The management can train all the team leaders to use the
same set of metrics for assigning projects, establishing clear timelines, and
following up regularly to ensure that deadlines are met and the issues get resolved
automatically
·
Unchecked Gossip: It
is only natural that when some rumors spread in an office, individuals start to
panic about jobs and lose confidence in the company. Instead, if management
gets to know of any kind of workplace, they should make an effort to put a stop
to it with a companywide email or announcement. If the rumors are true, the
company should settle the issue at the earliest
·
Closed Loops: When
a particular department fails to coordinate with other departments, the result
can be increased levels of conflict and poor communication. Poor communication
will not only affect productivity and progress, but also lead to infighting. A
company engaging in cross-departmental projects should assign responsible
people from each division to be the lead communicators. This will not allow any
kind of gossip and help meet deadlines
Slide 8
This slide mentions an activity to be conducted by the
trainer as an initiative to improve active listening skills.
Slide 10
This slide covers the importance of conflict
management. It explains how resolving conflicts leads to reduced friction at
the workplace, better collaboration amongst workers, strong relationships, and
reduced disruptions.
Instructor’s Notes:
·
Building Relationships: Crucial
elements of conflict resolution are communication, emotional awareness, and
empathy. These elements lead to higher productivity and more satisfying
relationships in all aspects of life. Rather than simply dismissing a
relationship after a rough patch or argument, conflict resolution techniques
help you strengthen the connections and prevent any issues in the future
·
Goal Achievement: In
business relationships, ongoing conflicts act as a hindrance in completing and
achieving the goals. When arguments take place at the workplace, productivity
gets affected negatively. That makes it difficult to focus on work or focus on
a project. Working on resolving these issues at the root can lead to greater
efficiency and goal achievement
·
Enhanced Commitment: Conflict
resolution brings people together once the prevailing issue gets resolved.
Preferring to tackle problems as a team rather than fighting with each other is
crucial for conflict resolution. This technique will help enhance each person’s
commitment to the process and avoid feeling of defensiveness.
·
Generating New Insight: Resolution
is essential, but so is conflict in itself. When people have different
opinions, it can bring new ideas, innovations, and ways to solve problems.
Proper conflict resolution skills are designed to keep disagreements from
intensifying by discussing each point of view and reaching a collaborative
conclusion. Using conflict resolution skills will make an individual better
equipped to learn from and teach others professionally and personally
Slide 11
This slide explains how the conflict can be managed
positively by finding out the best possible solution, which benefits all the
parties involved.
Slide 13
This slide explains how conflicts can be resolved in an
organization using effective and transparent communication.
Instructor’s Notes:
·
Address issues immediately and openly:
When
a conflict arises among the team members, the management should immediately
take action to resolve it. Instead of avoiding conflict, accepting it openly
and work to address it immediately
·
Set clear expectations: Managing
expectations in terms of both what you expect from others and what they expect
of you is essential for better communication. Your and your colleague’s
expectations from each other should be clearly defined and expressed. Talking
in business terms, knowing what is expected of them can help the employees feel
more comfortable, reducing conflict
·
Build active listening skills: “Active Listening is one of the undervalued
skills in conflict resolution. People's minds often get off track when others
speak, especially in groups, and they find it difficult to absorb what was
said. An individual should not only hear what their colleagues say but also
carefully listen. With the application of good and active listening skills,
conflicts can be reduced and avoided
·
Use neutral terms and open body
language: Neutral terms are words that do not indicate approval
or disapproval of something
For example,
the word ‘Arrogant’ is considered a negative term when used in a sentence, so a
person can replace it with ‘Confident” to make it look positive or
‘Self-assured’ to make it a neutral term. Another example of a neutral term is
“Thin.” The term ‘thin’ is also expressed as ‘Skinny,’ which is interpreted as
unfavorable, and ‘Fit,’ reflected positively.
When engaged in managing a conflict, an individual
should speak calmly using neutral terms and in an agreeable manner. In addition
to choosing your words carefully while communicating, an individual should also
give equal importance to body language and the tone of voice. It is not always
what is being said that propels the conflict further, but how it is said. A
person should use open body language to reflect the willingness to resolve
conflict
·
Recognize and respect personal
differences: Opposing opinions, interests, behavior, and
working styles can cause a lot of arguments and misunderstandings among
individuals. In most cases, this is the root cause of your team's problems.
Every person perceives the world differently because of their own experiences,
values, individual preferences, and culture. They interpret situations
differently, giving them different meanings and drawing conclusions based on
them. Therefore, recognizing and accepting differences make it easier to have
discussions and resolve workplace conflicts
Slide 14
This slide mentions a conflict management activity to
be conducted by the trainer with the target audience. This activity will make
the audience distinguish between debate and discussion.
Slide 15
This slide mentions a few self-explanatory points
indicating conflict prevention and conflict management using good business
etiquette. To prevent conflict at the workplace, a person should be on time,
avoid interrupting, dress professionally, watch language and words while
speaking, show gratitude, remember the names, and leave habits like
nail-biting, chewing gum, etc. at home.
Slide 17
This slide illustrates the key takeaways from the
conflict management section of business communication.
Slide 38 to 49
These slides depict energizer activities to engage the
audience of the training session.
Slide 52
The above slide displays the activity for the team
members found less energetic and enthusiastic. It will ensure an increase in
energy levels and the productivity of employees at the workplace.
Instructor's Notes:
·
Multiple chairs are to be adjusted in the
empty and spacious room in a random order
·
The chairs should be put in a manner that
every chair points in a different direction and all the chairs are occupied
Now,
·
Ask for a volunteer from the batch. (Batch
may include a maximum of 15 people for a regular size room)
·
The volunteer is supposed to walk slowly
and approach his/her empty chair and sit down. If the chair is already
occupied, then he/she is expected to occupy the other/next alternative empty
chair available
·
All other members will try to stop the
person from approaching the relevant chair
Strategy Formulation:
·
Multiple teams can be made to conduct the
activity
·
Each team can be allotted 2 minutes for
planning
·
Each round is to be reviewed for the
outcomes achieved from the activity
·
Each team should have a different
volunteer, preferably the person with the lowest energy levels from the batch
·
The volunteer should move cautiously so as
to not bump into any of the props or persons in the room
Activity Review/Outcomes:
·
How did the activity influence the teamwork
and engagement skills of all the participants?
·
How was the experience while planning and
working with 15-20 members at a time?
·
Was everybody clear about the purpose and
conduct of the respective activity?
·
Did you observe any flaws that you wish to
improve? Or any other instructions you want to include to make the activity
conduct easier?
Slide 54
This slide highlights the cover letter for the training
proposal. It includes details regarding what the company providing corporate
training can accomplish for the client.
Slide 57
The purpose of this slide is to showcase the multiple
types of courses offered by the training company.
Slide 59
This slide indicates the major deliverables that the
corporate training firm will provide to the client. The key deliverables
highlighted are session plans, PowerPoint deck, evaluation material, and
training handouts.
Slide 61
This slide represents the multiple additional services
offered by the training firm to the client, such as webinars, planning
journals, and e-learning design solutions.
Slide 63
This slide tabulates the major deliverables offered by
the training company to the client along with their associated costs.
Slide 64
The purpose of this slide is to highlight the multiple
additional services offered by the training firm along with their cost details.
Slide 66
This slide provides an overview of the corporate
training firm's vision and mission statements, core values, and key clients.
Slide 68
This slide highlights the major awards and recognition
won by the training firm for their exceptional service to clients.
Slide 70
The slide provides information regarding the team
members that would be providing the training services to the client. It
includes details of the trainer and their respective designations
Slide 71
The slide provides information regarding the team
members that would be providing the training services to the client. It includes
details of the employees names and their respective designations.
Slide 73
This slide provides information pertaining to
testimonials given by satisfied clients of the training firm.
Slide 74
This slide highlights the testimonials from multiple
satisfied clients of the training firm providing information regarding
congratulatory messages, client name, and company details.
Slide 76
This slide showcases the case study for the training
proposal. It includes information regarding the problem faced by the client and
solutions offered by the training firm. It also covers details of the results
and client testimonial.
Slide 78
This slide provides information regarding the contract
terms and conditions of the training proposal. It also includes details of
deliverables that the training company will provide to the client.
Slide 80
The purpose of this slide is to provide the contact
information of the corporate training firm. It includes the firm’s official
address, contact number, and email address.
Slide 81
This slide highlights the training evaluation form for
instructor assessment. It also includes sections to fill details of training
information and attendee details.
Slide 82
This slide showcases the questions for the assessment
of the training content by the attendees.
Slide 83
The slide indicates the evaluation form for course
assessment. It also includes questions pertaining to the future actions of the
attendees.
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