Quality Parameters For Tracking BPO Efficiency
This slide mentions quality parameters put in place to give BPO executives insight into the performance and efficiency levels. It includes average speed of answer, first call resolution, average handle time and customer effort score.
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This slide mentions quality parameters put in place to give BPO executives insight into the performance and efficiency levels. It includes average speed of answer, first call resolution, average handle time and customer effort score. Introducing our Quality Parameters For Tracking BPO Efficiency set of slides. The topics discussed in these slides are Call Resolution, Customer Effort Score, Average Handle Time. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.
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