Poor Communication Leads To Workplace Conflict Training Ppt

Slide 1

The purpose of this slide is to highlight how miscommunication can lead to conflicts in the workplace. It also includes details of areas where the dispute arises, such as collaborative efforts, closed loops, and unchecked gossip.

Instructor's Notes:

The areas where conflict arises are:

• Collaborative Efforts: When working on a team project, if a manager doesn't clearly define and communicate roles and timelines, it can lead to missed deadlines and subsequent finger-pointing and blame games
• Closed Loops: Lack of communication between departments leads to conflict. For example, employees from the sales department gave an extra discount on products to achieve their target, without communicating it to the finance department
• Unchecked Gossip: False information circulating through the office can create tension among employees, eventually leading to conflicts. Some common forms of unchecked gossip are:
  1. Concerns about job security
  2. Doubts about the company's plans/future

Slide 2

This slide showcases the importance of communication in minimizing conflict at the workplace. It explains that good communication helps avoid conflict and provides ideal conditions for improving productivity and growth.

Instructor’s Notes:

Good communication helps minimize conflict at the workplace as follows:

• Avoiding confusion
• Providing purpose
• Fostering a transparent company culture
• Creating accountability
• Enhancing productivity and growth

Slide 3

This slide lists multiple causes of poor communication at the workplace such as poor leadership, unclear objectives, limited feedback, demoralized employees, and inability to accept.

Instructor's Notes:

Different causes of poor communication at the workplace are:

Poor Leadership:

• In an organization, employees look for direction from their managers
• Good communication from top management helps motivate staff members to become more motivated and innovative
• Good leaders always communicate their objectives, goals, and future visions
• Poor communication starts when managers are unable to answer questions or clarify points

Unclear Objectives:

• In an organization, a clear understanding employees' objectives is necessary
• It requires focused, keyed-in employees who are aware about what their employee demands from them.
• If the manager fails to provide directions, this could lead to confusion and frustration among employees. This is a sure-shot way to create unnecessary conflict

Limited Feedback:

• Feedback is important in any organization for better performance from staff
• Poor communication, when giving feedback, hinders staff performance

Cultural Differences:

• In an organization, diversity of culture is important as it helps businesses get new ideas for greater creativity and innovation
• Diverse cultures can lead to poor communication, as people are reluctant to change or learn what the person actually means. For instance, some communication depends on symbols, which are easily misinterpreted
• Employees working in organizations comes from different cultures and backgrounds, and their way of communication differs
• Misunderstandings turn the conversation into a conflict

Slide 4

This slide lists the consequences of poor communication at the workplace such as unpredictable work environment, less effective collaboration, workplace conflict, and low morale.

Instructor's Notes:

Consequences of poor communication are:

Workplace Conflict:

Unpredictable Work Environment:

• Unclear communication causes issues like the labelling of a company as an unstable organization. This has repercussions on sales and customer perception
• Employees lack clear understanding of the project, lowering productivity

Less Effective Collaboration:

• Collaboration and communication go hand-in-hand
• Collaboration helps in promoting self-analysis and effective problem-solving

Low Morale: