Customer success is critical to business growth and success, as it focuses on helping customers achieve their goals by using a companys products and services. Grab our effectively designed CS Playbook that assists customer-facing managers in guiding new team members through best practices for meeting and exceeding client expectations. It begins with an overview of the significance of customer success as the new measure of business success, highlighting the importance of this approach for any business. Our Customer Journey deck then delves into various sections, including how to ensure effective customer success management and addressing the stages of the customer success lifecycle. Through these sections, managers can illustrate the entire customer success management process, outlining the necessary steps to achieve optimal customer satisfaction and success. Finally, the Customer Success Performance Tracking section assists managers in demonstrating to the team members the various dashboards and metrics used to track and measure customer success. This ensures that everyone knows the key performance indicators and how to calculate them for success. Get instant access.