Nonverbal Communication Significance And Activity Training Ppt

Slide 1

This slide highlights the 7-38-55 Mehrabian Formula of communication indicating the significance of nonverbal communication.

Slide 2

This slide lists the significance of nonverbal communication at the workplace, such as supporting verbal communication, building trust and credibility, increasing workplace efficiency, overcoming cultural barriers, and communicating with persons with hearing disabilities.

Instructor’s Notes:

Nonverbal communication is important due to following reasons:

• Supports Verbal Communication: Nonverbal communication adds value to verbal communication with the use of gestures, facial expressions, eye contact, and posture. All of this non-verbal information when paired with the verbal communication adds punch and increases the effectiveness of the message
• Builds Trust and Credibility: Nonverbal cues help gain trust and build credibility. In situations when the spoken word cannot be verified or the written note analyzed, non-verbal cues are critical
• Increases Workplace Efficiency: Positive non-verbal cues boost employee satisfaction, resulting in decreased absenteeism and enhanced workplace efficiency
• Overcome Cultural Barriers: In intercultural situations, nonverbal communication helps understand the undercurrent of the conveyed message by going beyond the literal meanings the spoken words
• Communicate with Persons with Hearing Disabilities: At workplace, nonverbal communication makes it possible to communicate with employees having hearing disabilities

Slide 3

The purpose of this slide is to showcase a nonverbal meme to add humor to the business communication session.

Slide 4

This slide provides a snapshot of multiple facets of the nonverbal communication such as repetition, contradiction, substitution, complement, and accent.

Instructor’s Notes:

The major roles played by nonverbal communication are as follows:

• Repetition: Nonverbal communication helps strengthen the conveyed verbal message by repeating it
  • For example, when a person nods their head while saying yes, it leads to repetition
• Contradiction: Nonverbal communication can reveal our actual feelings about a situation
  • For example, if a manager is asking an employee to come to office on Saturdays regularly for faster project completion. The employee may agree, but facial expressions may convey his reluctance
• Substitution: Nonverbal cues can be used as a substitute for verbal communication in stressful/challenging work situations
• Complement: Nonverbal signals can be used to complement the verbal message
  • For example, a manager's firm handshake with an employee after promoting him/her signals confidence and firm belief in the employee's ability
• Accent: Nonverbal cues, if used appropriately, can emphasize the key part of the message
  • For example, when motivating the workforce, a leader pounds the lecture stand

Slide 5

This slide list down the directions for observation activity for the training session.