Metrics For Measuring Strategic Customer Service Performance
This slide illustrate various type of customer service key performance indictors that is used to monitor business activities. It includes metrices such as average resolution time, customer service abandonment rate, customer retention rate, net promoter score and first contact resolution rate
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This slide illustrate various type of customer service key performance indictors that is used to monitor business activities. It includes metrices such as average resolution time, customer service abandonment rate, customer retention rate, net promoter score and first contact resolution rate. Presenting our set of slides with name Metrics For Measuring Strategic Customer Service Performance. This exhibits information on five stages of the process. This is an easy to edit and innovatively designed PowerPoint template. So download immediately and highlight information on Customer Retention Rate, First Contact Resolution Rate, Net Promoter Score, Customer Service Abandonment Rate.
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