Measure sustainability key performance indicators customer service dashboard
This slide covers customer service dashboard. It includes weekly details of number of support incidents, average first response time, average resolution time, abandon rate, average waiting time and first contact resolution.
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This slide covers customer service dashboard. It includes weekly details of number of support incidents, average first response time, average resolution time, abandon rate, average waiting time and first contact resolution. Present the topic in a bit more detail with this Measure Sustainability Key Performance Indicators Customer Service Dashboard. Use it as a tool for discussion and navigation on Number support incident week, Resolution Time by Channel, Average First Response Time, Average Resolution Time, First Contact Resolution . This template is free to edit as deemed fit for your organization. Therefore download it now.
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