Master The Art Of Receiving Feedback Training Ppt

Slide 2

This slide lists the rules for receiving feedback from the manager at workplace. These are: be approachable, listen to understand, ask for examples, keep things in perspective, control the defensiveness, ask questions for clarification, summarize and reflect on what you heard, and try to be non-judgmental.

Slide 3

This slide represents the dos and don'ts that make an employee approachable or unapproachable for the manager, while delivering feedback. Employees' openness to feedback becomes evident through their body language, facial expressions, and welcoming attitude.

Slide 4

This slide contains information about a rule for receiving feedback effectively that is to focus on what the manager sees/thinks/hears/assumes rather than what the feedback recipient intended. Even if the employee feels that the manager has turned the situation around and is completely wrong, they should first hear the manager, and later present their personal views.

Slide 5

This slide highlights the importance of asking for examples to effectively receive feedback from the manager. The employee should seek examples from the manager regarding their feedback so that both of them are on the same page.

Slide 6

This slide contains information about keeping things in perspective as a necessity for receiving feedback in the right spirit. The employee has to keep in mind that the manager providing feedback is sharing their perspective or view based on how they see things or how they would have done them differently, and then work upon the pointers in the feedback.

Slide 7

This slide contains information about controlling one’s defensive attitude to receive feedback at the workplace as the feedback giver won't be able to express freely, if they fear hurting the recipient or have to deal with a defensive attitude.

Slide 8

This slide showcases a rule for receiving feedback from the manager, which is to ask clarifying questions related to the feedback when the employee is unclear about its meaning and needs a deeper understanding from it.

Slide 9

This slide contains information about summarizing and reflecting upon what all you have heard from the manager related to the feedback. The manager will appreciate it if you, as an employee, try to hear and understand their point of view while receiving feedback. Additionally, try to validate what you are hearing with the help of verbal and non-verbal cues.

Slide 10

This slide contains information about being judgmental while receiving feedback. Without knowing the problem that needs to be fixed, an employee can spend lots of time and energy on activities that may not yield positive outcomes.