Key Skills For Handling Sales Objections Training Ppt

Slide 1

This slide highlights the general skills required to handle objections. These are listening & communicating skills, problem solving skills, interpersonal skills, persuasion skills, customer service skills, and integrity.

Slide 2

This slide discusses the importance of listening and communication for objection handling. A successful sales relationship involves the salesperson being able to help the prospect identify their organization’s needs. Hence, it becomes essential for salespeople to practice active listening and pay close attention to what the prospect wants.

Slide 3

This slide talks about the importance of problem solving skills for objection handling. The salesperson needs to have excellent problem-solving skills that can help them identify their customer's concerns and provide solutions

Slide 4

This slide discusses the importance of interpersonal skills for objection handling. Salespeople must hone interpersonal or "people skills" as these will help them build a strong rapport with their customers.

Slide 5

This slide talks about the importance of persuasion skills for objection handling. Persuasion skills can be considered as tools to encourage your clients to choose your product or service over your competitors’ value offerings

Slide 6

This slide discusses the importance of customer service skills for objection handling. It is the salesperson's responsibility to provide their client with the best possible customer service. With this, you might be able to prevent some objections as the customers would want to do business with you because of your great service.

Slide 7

This slide talks about the importance of integrity for objection handling. Integrity is essential in any relationship, especially the one with your client. It is vital to address any objection or concern with honesty and sincerity.