Discovering Customer Pain Points In Sales Training Ppt

Slide 1

This slide explains the importance of determining customer pain points, and it also highlights the ways to identify customer pain points. The ways are: Conduct qualitative market research, use live chat data, spend time on social media, and sales and marketing team alignment.

Slide 2

This slide explains conducting qualitative market research to identify customer pain points. It highlights that identifying customers' pain points is critical. As a result, businesses should conduct a qualitative market study that includes mapping customer journeys and analyzing data about their pain points. 

Slide 3

This slide discusses how to identify customer pain points using live chat data. It highlights that incorporating live chat is a great way to learn about customer needs and issues. Using live chat, businesses can quickly determine their customers' needs and provide products/services that best meet their interests. It also mentions that sales representatives can analyze live chat data with the help of the customer service department to gain insights into issues that frequently frustrate their customers.

Slide 4

This slide provides information regarding spending time on social media to identify customer pain points. It highlights that most customers seek assistance through social media platforms, and businesses should spend more time learning about their customers' interests and what troubles them the most.

Slide 5

This slide provides information regarding aligning sales and marketing team to identify customer pain points. It highlights that aligning sales and marketing is critical for identifying customer pain points. Use emotional triggers that address specific pain points in your marketing activities, such as ads and landing pages.