Customer Facing Skills For Sales Representatives Training Ppt

Slide 1

This slide lists customer-facing sales skills. These are storytelling, presentation skills, social skills, customer engagement, objection management, conflict management, problem solving, and negotiation.

Slide 2

This slide talks about the importance of storytelling as a customer facing sales skill. Storytelling is a vital skill in sales as it allows selling to be more engaging and genuine by presenting a product or a service into a narrative arc that addresses the significant pain points and needs of the client.

Slide 3

This slide talks about the importance of salesperson's responsibility to demonstrate their product or service to the client; hence, it becomes essential for them to possess strong presentation skills.

Slide 4

This slide discusses the importance of social skills as a customer facing sales skill. Social or interpersonal skills are crucial because they allow you to develop and sustain long-lasting connections with customers, employers, coworkers, and network contacts.

Slide 5

This slide discusses the importance of objection management as a customer facing sales skill. Salespeople should be able to overcome any objections that their clients may raise. They should have the ability to determine the fundamental issue and eliminate any associated problems.

Slide 6

This slide talks about the importance of customer engagement as a customer-facing sales skill. Customer engagement is the process of communicating with customers across channels to build and establish a solid relationship with them.

Slide 7

This slide discusses the importance of conflict management as a customer facing sales skill. Learning and practicing how to handle conflict is a crucial component of professional sales. There may be instances of conflicts involving customers, peers, management, and other parties.

Slide 8

This slide talks about the importance of problem solving skills as a customer facing sales skill. The salesperson needs to have excellent problem-solving skills that can help them identify their customer's concerns and provide solutions

Slide 9

This slide discusses the importance of negotiation as a core sales skill. After making a compelling pitch proposal, salespeople must lead their clients through a focused negotiation process. It's critical to set clear goals, define the intended outcomes, and be ready for any potential other scenarios that may arise during the conversation.