Managing Emotional Responses Of Denial And Justification In Feedback Training Ppt
This slide contains information about the employees responses to feedback. This mostly takes the form of denial and justification. Also, the manner by which the manager can handle those responses is explained. Denial can be handled by backing up the feedback with sufficient examples where they can introspect upon their own behavior. Whereas, justification can be handled by reminding employees about the companys systems, policies, and procedures, which they must use and follow, and discouraging them from doing things their way.
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