Managing customer retention powerpoint presentation slides

Slide 1: This is the cover slide of Managing Customer Retention PowerPoint Presentation.
Slide 2: This is the Agenda slide for Managing Customer Retention PowerPoint Presentation.
Slide 3: This is the Table of Contents slide that lists out all the essential elements covered in the deck.
Slide 4: This slide presents the Introduction to Managing Customer Retention
Slide 5: This slide presents Key Statistics Associated to Customer Churn.
Slide 6: This slide depicts the current scenario of churners compared to customers over the years. It also provides information regarding annual churn rate of the customers.
Slide 7: This slide provides information about current customers, number of churners with churn rate for last three months.
Slide 8: This slide depicts that the firm has tracked customer churn rate on monthly basis. It has been seen that firm has faced highest churn rate in last month.
Slide 9: This slide presents various types of customer churn
Slide 10: This slide provides information about several ways in which firm can experience customer churn such as – when customer stops spending, churn due to product quality, etc. and the reasons behind them.
Slide 11: This slide presents How to handle customer attrition.
Slide 12: This slide presents that the firm is need of managing its customer churn and it will achieve this in four stages such as – acquiring churned customer, delighting customer, preventing customer attrition and saving customers through various campaigns.
Slide 13: This slide talks about Segmentation on Basis of Customer Spending
Slide 14: This slide presents that the firm is looking for acquiring its churned customer as it is costlier in acquiring new customers than retaining the existing ones. The customers will be categorized into segments such as deal seekers, tariff optimizers, etc. and strategies will be implemented according to the categorization.
Slide 15: This slide presents that the firm is looking for different parameters in order to delight its customers. This slide portrays various strategies that firm will implement to enhance customer loyalty and the benefits that it will incur.
Slide 16: This slide depicts information about how firm can prevent the customer churn. The firm can proactively handle the churn issue by detecting the churn signals and triggers from customers.
Slide 17: This slide portrays information about various marketing campaigns in order to retain its customers from churning.
Slide 18: The firm will target its customers by testing various strategies in terms of offers and will check their performance through feedback.
Slide 19: This slide presents churn propensity Model.
Slide 20: This slide talks about various customer attributes to look for.
Slide 21: This slide talks about preventing churn through preditive analytics
Slide 22: This slide presents that the customer churn prediction through machine learning is initiated through understanding the insights through two methods – classification and regression.
Slide 23: This slide presents that once the insights are identified, data collection sources are selected for further predictive modeling. After that, dataset is prepared with a set of attributes representing behavior patterns related to customer engagement level for specific product/service.
Slide 24: This slide presents that the firm can consider in between two churn prediction model – decision tree and random forest. These models are capable in detecting potential churners with desired level of accuracy.
Slide 25: This slide presents that after deploying churn prediction model, the firm will become capable in predicting churn probability of various customers on basis of various attributes such as NPS, transaction usage, etc.
Slide 26: This slide presents that the firm can also measure churn rate using customer journey analytics tools by mapping entire customer journey by analyzing various touchpoint encountered.
Slide 27: This slide presents that the firm can also measure churn rate using customer journey analytics tools by mapping entire customer journey by analyzing various touchpoint encountered.
Slide 28: This slide presents Impact of successful Implementation of churn management.
Slide 29: This slide portrays the overall impact of churn prevention and benefits associated to it.
Slide 30: This slide presents the Dashboard.
Slide 31: This slide presents that the firm is looking forward to track customer experience by tracking various touchpoints in order to handle issues such customer churn. KPIs mentioned in the dashboard are measured regularly across the organization.
Slide 32: This slide presents that the firm will track down the customers activities in terms of revenues generated. Customers are bifurcated in segments such as existing, new, lost and active.
Slide 33: This is an Icon slide. Use it as per your needs.
Slide 34: This is an Additional Slide.
Slide 35: This is Our Mission slide to state your mission and vision.
Slide 36: This is Our Team slide with name and designation to fill.
Slide 37: This is About Us slide that can be used to give a brief overview of the company.
Slide 38: This is a Roadmap slide that can be used to present series of events.
Slide 39: This is a pie chart slide that can be used to summarize the large data set in visual form.
Slide 40: This is a Bar Chart slide that can be used to compare different elements.
Slide 41: This is a Comparison slide that can be used to conduct a comparative analysis of different elements.
Slide 42: This is Our Goal slide to state your goals and aspirations.
Slide 43: This is a Venn diagram slide that can be used to compare three different elements.
Slide 44: This is a Timeline slide that can be used to present chornological sequence of events.
Slide 45: This is a Thank you slide for acknowledgment. You can share your contact details here.