Key Performance Indicators Of Help Desk Incident Management
This slide showcases key metrics tracked and measured for incident management. Metrics included are incident response time, number of unresolved incidents, reopen rate, total cost per contact, customer satisfaction and first call resolution rate.
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This slide showcases key metrics tracked and measured for incident management. Metrics included are incident response time, number of unresolved incidents, reopen rate, total cost per contact, customer satisfaction and first call resolution rate. Presenting our set of slides with name Key Performance Indicators Of Help Desk Incident Management. This exhibits information on eight stages of the process. This is an easy to edit and innovatively designed PowerPoint template. So download immediately and highlight information on Customer Satisfaction, Agent Satisfaction, Incident Management.
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