Help Desk And Incident Management Process Flow
This slide provides an overview of service desk and incident management process. The flowchart includes record incident, handle service request, track and escalate problem, inform users, incident resolution through 1st and 2nd level support and preparing incident management report.
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This slide provides an overview of service desk and incident management process. The flowchart includes record incident, handle service request, track and escalate problem, inform users, incident resolution through 1st and 2nd level support and preparing incident management report. Introducing our Help Desk And Incident Management Process Flow set of slides. The topics discussed in these slides are Finalize And Assess The Incident, Track And Escalate Incidents, Prepare Incident Management Report. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.
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