Listening In Business Communication Definition Statistics And Activities Training Ppt

Slide 1

This slide provides information regarding the definition of listening in business communication.

Slide 2

The purpose of this slide is to highlight the major principles of listening in business communication, such as aim, alertness, accuracy, and activity.

Instructor’s Notes:

The major principles of listening are:

• Aim: Looking for keywords, signals, or ideas
• Alertness: Focusing on what the speaker is saying instead of formulating a response
• Accuracy: Avoiding any type of premature evaluation of what is being said
• Activity: Taking a keen interest and thinking about responding in terms of answers or questions

Slide 3

This slide tabulates the difference between listening and hearing. The multiple comparison parameters used are nature, process, focus, act, senses involved, and initiation point.

Slide 4

This slide visually presents the importance of listening in daily life of individuals.

Slide 5

This slide highlights the business communication listening activity for the training session. It also includes the instructions and material required for exercise.

Instructor’s Notes:

• Objectives:
  To help the trainee understand the importance of listening in communication
  To help the trainee understand the consequences of ineffective communication between the speaker and listener
• Learning Outcomes: Trainees will develop their ability to listen attentively