KPIs To Evaluate Customer Support Success Edu Ppt
This slide highlights the metrics to check the performance of the customer service department. The major key performance indicators are Customer Satisfaction Score CSAT, Customer Effort Score CES, Net Promoter Score NPS, First Response Time FRT, Average Handle Time AHT, First Contact Resolution, and Customer Retention Rate.
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Presenting Step 4 Evaluate Customer Support Success. This slide is well crafted and designed by our PowerPoint experts. This PPT presentation is thoroughly researched by the experts and every slide consists of an appropriate content. You can add or delete the content as per your need.
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