ITIL metrics to track continual service improvement
This slide brings forth an information technology infrastructure library continual service improvement metrices that can be used by business organizations to improve their performance. Key metrics are incident response time, first touch resolution, number of active tickets and incident per department.
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This slide brings forth an information technology infrastructure library continual service improvement metrices that can be used by business organizations to improve their performance. Key metrics are incident response time, first touch resolution, number of active tickets and incident per department. Present the topic in a bit more detail with this ITIL metrics to track continual service improvement. Use it as a tool for discussion and navigation on Incident Response Time, First Touch Resolution Rate, Number Tickets Active. This template is free to edit as deemed fit for your organization. Therefore download it now.
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