Introduction Importance And Activities Of Active Listening With Activities Training Ppt

Slide 2

This slide provides information regarding the definition of active listening. It also includes details of 3As of active listening which are attitude, attention, and adjustment.

Instructor's Notes:

The three As of active listening are:

• Attention: Listener must be in the present moment and pay close attention to the speaker, disregarding any other anxieties of the day
• Attitude: Listener must listen to the speaker with a positive and open mind
• Adjustment: The listener must be willing to change and adapt their responses in line with to the speaker’s train of thought until the end of the conversation

Slide 3

This slide tabulates the difference between active and passive listening on multiple comparison factors such as the primary objective, self-motivation level, engagement level, and nonverbal cues.

Slide 4

This slide illustrates the instruction that needed to be followed to conduct listen and answer activity in business communication training. The slide provides information about the set of questions that should to be answered by trainees on the basis of the script read by the trainer.

Instructor’s Notes:

Read the script to training attendees

Business Markets:

• I’ve been talking to business managers and reading surveys about the future of management. I will present some ideas about how businesses will change over ten years. It is not a scientific, mathematical analysis but only an idea for us to discuss. I’m sure a significant development will be a substantial increase in competition
• Global Companies are trying to sell identical products. Consumers now have better food products from Australia that might be manufactured in other countries like the USA, China, Finland, etc. Mergers and takeovers, happening in parallel, mean the governments are losing control over private companies
• We can all think of companies that exert significant influence on consumer choice. Market demand is growing rapidly in India, Brazil, and other rapidly expanding economies. The pressure on resources around the world is disturbing balance that marks the functioning of nature

External Influences on Businesses:

Business Structures:

Management Styles:

• People living in home cities, abroad can choose these facilities given by the company. The working of senior management will have to evolve and efficiency will be just one key trait. Excellent leadership skills will assume a much greater role
• Around the world, the senior managers of large businesses are mainly men in their 50s and 60s. The organization can initiate and respond to change in a fast-moving world, where they face lots of efficiency issue and competition
• The dominant management style will almost certainly become more consultative and collaborative, caused by women moving to senior positions
• Developments influence many changes in the broader business environment. The traditional emphasis of the business is manufacturing, and of course, the service sector is significantly essential. We should not overlook the growing financial contribution of intellectual property. Books and films contribute a lot to the generation of money from the sale of related DVDs, music, games, clothes, etc. Another point is that although I’ve been talking about companies, one trend they have to face is moving away from people working for the same employer for years. Instead, more and more people are becoming self-employed

Slide 5

The slide showcases the significant advantages offered by active listening in business organizations. The key benefits of active listening are building trust, resolving conflict, boosting productivity, solving problems, increasing knowledge, and limiting the loss of information.

Instructor's Notes:

The key benefits of active listening in the workplace are:

• Builds Trust: Active listening helps build trust. When fellow employees know they can speak freely without being judged, they'll be more likely to confide in you, leading to the formation of a long-term relationship
• Resolves Conflict: In active listening by paraphrasing, the listener eliminates the possibility of misunderstandings, thus avoiding disagreements. 
• Boosts Productivity: Actively listening helps in retaining employees as it allows them to express their ideas/opinions making them feel more freely energized, focused, and less prone to distraction
• Solves Problems: Active listening enables one to quickly identify issues that employees face and create an action plan to address these
• Increases Knowledge: Active listening improves one's knowledge base. You understand new topics across business domains
• Limits Loss of Information: Active listening helps avoid missing critical information, especially if the speaker is providing instructions or providing training on a new process