Powerpoint Templates and Google slides for Customers Supporting

Following slide provides glimpse of business criteria to select suitable billing system for business. It includes pointers such as integration, globalization capabilities and user experience. Introducing Business Criteria For Selecting Billing System Streamlining Customer Support to increase your presentation threshold. Encompassed with three stages, this template is a great option to educate and entice your audience. Dispence information on Integration Points, Globalization Capabilities, using this template. Grab it now to reap its full benefits.

Following slides provide information about total cost requirements to install and operate customer billing system. It include costs such as purchasing, implementing, maintaining, hiring, training etc. Deliver an outstanding presentation on the topic using this Cost For Setting Billing System Structure Streamlining Customer Support. Dispense information and present a thorough explanation of Additional Costs, Installation Charges using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

Following slide exhibits billing system dashboard that assure efficient time tracking and bills management. It include elements such as total invoices, customers, suppliers, products etc. Present the topic in a bit more detail with this Dashboard To Track Reporting And Billing Time Streamlining Customer Support. Use it as a tool for discussion and navigation on Najmul Hossain, Walking Customer. This template is free to edit as deemed fit for your organization. Therefore download it now.

Following slide exhibits characteristics of using billing software system that improves business operations efficiency. It includes pointers such as generating invoices, processing payments, tax calculations etc. Present the topic in a bit more detail with this Key Features Of Billing And Invoicing Software Streamlining Customer Support. Use it as a tool for discussion and navigation on Processing Online Payments, Tax Calculations. This template is free to edit as deemed fit for your organization. Therefore download it now.

Following slide shows dashboard to track company recurring billing processes and online payments. It include elements such as customers, sales, purchases, returns, payments. Present the topic in a bit more detail with this Recording Company Transactions Through Billing Software Streamlining Customer Support. Use it as a tool for discussion and navigation on Sales Returns, Payments. This template is free to edit as deemed fit for your organization. Therefore download it now.

Following slide shows survey results to understand challenges in company billing system. It include pointers such as management issue, data manipulation, complexity, reporting concern etc. Present the topic in a bit more detail with this Survey Results Depicting Problems Faced By Employees Streamlining Customer Support. Use it as a tool for discussion and navigation on Excessive Paperwork Leads, Difficult Maintain Historical Data. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide covers ticket management dashboard to track customer support efficiency. It involves KPIs such as total number of issues, average deal time to close, issues resolved by different channels. Present the topic in a bit more detail with this Ticket Management Dashboard To Improve Customer Support Adopting Digital Transformation DT SS Use it as a tool for discussion and navigation on Average Response, Overall Average Response, Different Channels This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide shows plan which can be used by organizations to design strategic training plan to train customer service team in order to provide better customer support. It includes details regarding training topics, date, trainer name and benefits. Introducing Employee Training Schedule For Customer Support Client Assistance Plan To Solve Issues Strategy SS V to increase your presentation threshold. Encompassed with six stages, this template is a great option to educate and entice your audience. Dispence information on Reflective Listening, Product Demonstration, Sensitivity Training, Social Media Training, using this template. Grab it now to reap its full benefits.

The following slide highlights key metrics to track customer support services performance. It includes elements such as net promotor score, loyal customer rate, customer lifetime cycle CLV, customer churn, revenue churn, net retention rate etc. Present the topic in a bit more detail with this Evaluating Revenue And Customer Churn Strategic Approach To Optimize Customer Support Services. Use it as a tool for discussion and navigation on Evaluating, Revenue, Dashboard. This template is free to edit as deemed fit for your organization. Therefore download it now.

The following slide depicts some major causes of inefficient customer support services to formulate strategies and boost customer satisfaction. It includes elements such as inability to understand consumer needs, lack of personalized services, rude employee behavior etc. Present the topic in a bit more detail with this Major Reasons Of Ineffective Support Services Strategic Approach To Optimize Customer Support Services. Use it as a tool for discussion and navigation on Ineffective, Services, Personalized. This template is free to edit as deemed fit for your organization. Therefore download it now.

The following slide covers KPI dashboard to evaluate customer satisfaction score. It includes elements such as requests answered, total revenue, service level, cost per support, retention rate, average time taken to resolve an issue etc. Deliver an outstanding presentation on the topic using this Measuring Customer Kpi Dashboard Strategic Approach To Optimize Customer Support Services. Dispense information and present a thorough explanation of Measuring, Satisfaction, Dashboard using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

The following slide depicts the key results of how many customers receive first response for their queries within or after twenty four hours across multiple channel. It includes elements such as online chat, chatbots, applications, social media, instant responses etc. Present the topic in a bit more detail with this Reviewing Current First Call Response Time Strategic Approach To Optimize Customer Support Services. Use it as a tool for discussion and navigation on Communication Process, Reviewing, Applications. This template is free to edit as deemed fit for your organization. Therefore download it now.

Introducing Table Of Contents For Strategic Approach To Optimize Customer Support Services to increase your presentation threshold. Encompassed with four stages, this template is a great option to educate and entice your audience. Dispence information on Overview Of Customer Support, Current Scenario Analysis, Customer Support Process Review, using this template. Grab it now to reap its full benefits.

The following slide depicts key performance indicators to review call resolution time and offer real time support. It also includes elements such as unsolved calls, weekly response time analysis, best day to call etc. Present the topic in a bit more detail with this Tracking First Response Time With Strategic Approach To Optimize Customer Support Services. Use it as a tool for discussion and navigation on Dashboard, Performance, Analysis. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide covers KPI dashboard to track customer service performance and enhance customer satisfaction rate. It involves total solved tickets, weekly chat status and number of visitors. Present the topic in a bit more detail with this KPI Dashboard To Track Customer Support Performance Enabling Smart Shopping DT SS V Use it as a tool for discussion and navigation on Self Serve Performance, Customer Support Performance This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide covers ticket management dashboard to track customer support efficiency. It involves KPIs such as total number of issues, average deal time to close, issues resolved by different channels. Deliver an outstanding presentation on the topic using this Ticket Management Dashboard To Improve Customer Support Enabling Smart Shopping DT SS V Dispense information and present a thorough explanation of Average Response, Different Channels, Overall Average using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This template showcases insights regarding response times for live chat support and their impact on customer delight expectations.Introducing our Real Time Support Insights To Meet Customer Delight Expectations set of slides. The topics discussed in these slides are Maximum Amount, Improved Guidance, Real Time Assistance. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide represents customer support team performance report which includes key components such as tickets raised, tickets solved, etc Presenting our well structured Customer Support Team Performance Measurement Report. The topics discussed in this slide are Resolution Time In Minutes, Measurement Report. This is an instantly available PowerPoint presentation that can be edited conveniently. Download it right away and captivate your audience.

This slide showcases various statistics related to AI chatbot impact on marketing function of business. It highlights various stats related to lead generation, product recommendation, product sales, lead qualification etc. Present the topic in a bit more detail with this AI Chatbots Statistics For Marketing AI Chatbots For Business Transforming Customer Support Function AI SS V. Use it as a tool for discussion and navigation on Quality Leads, Lead Qualification, Marketing Investment. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide showcases statistics that highlights statistics related to AI chatbot implementation in banking industry. It highlights statistics related to market size, banking services automation, customer service, banking transactions etc. Deliver an outstanding presentation on the topic using this AI Chatbots Statistics In Banking AI Chatbots For Business Transforming Customer Support Function AI SS V. Dispense information and present a thorough explanation of Banking Institutions, Customers Deal, Banking Consumers using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide showcases forecasted AI-based chatbot adoption rate by different type of business globally. It highlights adoption rate by different size of businesses like micro, small, medium and big organizations. Present the topic in a bit more detail with this Chatbots Possible Future Adoption AI Chatbots For Business Transforming Customer Support Function AI SS V. Use it as a tool for discussion and navigation on Business Operations, Customer Experience, Business Departments. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide showcases dashboard that can help organization to evaluate the performance of multiple chatbots. Its key elements are total bot conversations, bot sessions, engagement rate, bot escalation rate and chatbot metrics. Deliver an outstanding presentation on the topic using this Dashboard To Track Performance Of AI Chatbots For Business Transforming Customer Support Function AI SS V. Dispense information and present a thorough explanation of Bot Conversations, Conversations Deflected, Escalation Time using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide showcases market size of AI based chatbots in healthcare industry. It also highlights various drivers that are contributing to the growth of AI chatbots in healthcare industry plus major players operating in the market. Present the topic in a bit more detail with this Global Market Size Of Healthcare AI AI Chatbots For Business Transforming Customer Support Function AI SS V. Use it as a tool for discussion and navigation on Market Growth Drivers, Major Players, Market Size. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide showcases global market size of AI chatbots that can help organization to determine the growth potential. It also highlights various other components such as market drivers, growth restraints and major players in market. Deliver an outstanding presentation on the topic using this Global Marketing Size Of AI Chatbots AI Chatbots For Business Transforming Customer Support Function AI SS V. Dispense information and present a thorough explanation of Market Growth Drivers, Growth Restraints, Major Players using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This graph highlights various risks associated with AI based chatbots implementation in healthcare industry. Risks include Inability to provide detailed diagnosis, low assessment of patient quality, abuse on AI chatbot usage by patient. Present the topic in a bit more detail with this How Physicians Perceive Risks Associated AI Chatbots For Business Transforming Customer Support Function AI SS V. Use it as a tool for discussion and navigation on Diagnostics Generated, AI Chatbots, Physicians. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide showcases various stats related to AI chatbot implementation in the human resource department. These statistics can help organization to analyze the impact of AI chatbots on different HR functions like recruitment, candidate experience, screening etc. Deliver an outstanding presentation on the topic using this Key Statistics Related To AI Chatbot AI Chatbots For Business Transforming Customer Support Function AI SS V. Dispense information and present a thorough explanation of Employee Services, HR Requirements, Mobile Devices using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide showcases latest trends that are contributing to the growth of AI-based chatbot industry. Its key components are conversational advertising, personalized experience, chatbots with emotional intelligence and voice experience. Present the topic in a bit more detail with this Latest Trends Driving AI Chatbot AI Chatbots For Business Transforming Customer Support Function AI SS V. Use it as a tool for discussion and navigation on Conversational Advertising, Emotional Intelligence, Personalized Experience. This template is free to edit as deemed fit for your organization. Therefore download it now.

Introducing Table Of Contents For AI Chatbots For Business Transforming Customer Support Function AI SS V to increase your presentation threshold. Encompassed with three stages, this template is a great option to educate and entice your audience. Dispence information on Testing Activities, Ecommerce Activities, Supply Chain Management, using this template. Grab it now to reap its full benefits.

The purpose of this slide is to showcase create and maintain high quality customer service with comprehensive checklist including actions such as setting SLAs for issue resolution, etc. Introducing our Checklist For Responsive Customer Support Storyboard SS set of slides. The topics discussed in these slides are Establish Onboarding Feedback Loop, Training Sessions For Product Usage, Multi Channel Support For Flexibility. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide presents dashboard for analyzing global customer support, helpful in determining customer satisfaction through resolutions offered. It includes resolution rate for 1st time contacts, top performing agents by ratings and Net promoter score. Present the topic in a bit more detail with this Dashboard For Analyzing Global Customer Support International Business Strategies For Exponential. Use it as a tool for discussion and navigation on Occupancy Rate, Top Performing Agents, Average First Contact Resolution Rate. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide illustrates KPI or dashboard of monthly comparison to support data driven decision making within team including sales performance, new accounts, and monthly recurring revenue. Introducing our Monthly Comparison Dashboard For Customer Support Decisions set of slides. The topics discussed in these slides are Comparison, Dashboard, Support Decisions. This is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

This slide demonstrates an effect of effective customer services training on the number of queries received by the team. Various reasons for the decline are improvement on service quality, regular trainings, etc. Present the topic in a bit more detail with this Decrease In Queries To Customer Support Team Types Of Customer Service Training Programs. Use it as a tool for discussion and navigation on Customer Services, Service Quality, Improvement. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide represent KPI dashboard to monitor and track customer support quality of company including element such as live tickets, agent status, etc. Introducing our KPI Dashboard To Monitor Customer Support Quality set of slides. The topics discussed in these slides are Agent Status, Top Ticket Solvers, Support QualityThis is an immediately available PowerPoint presentation that can be conveniently customized. Download it and convince your audience.

Present the topic in a bit more detail with this IT Support Pricing Customer Requirements Ppt Demonstration. Use it as a tool for discussion and navigation on Current Business, Infrastructure For Clients, Security Structures. This template is free to edit as deemed fit for your organization. Therefore download it now.

Introducing Agenda For Customer Service Plan To Provide Omnichannel Support Strategy SS V to increase your presentation threshold. Encompassed with four stages, this template is a great option to educate and entice your audience. Dispence information on Personalized, Service, Strategy, using this template. Grab it now to reap its full benefits.

This slide shows budget which can be used by organizations to develop yearly expenses plan for customer service activities. It includes categories such as salaries, trainings, technology, infrastructure, software, outsourcing, etc. Present the topic in a bit more detail with this Annual Budget For Activities Customer Service Plan To Provide Omnichannel Support Strategy SS V. Use it as a tool for discussion and navigation on Management, Technology, Department. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide shows various tactics which can be used by organizations to improve the productivity of customer service executives. it includes tips such as hire, empower agents, provide efficient tools and skills. Increase audience engagement and knowledge by dispensing information using Best Practices To Increase Service Customer Service Provide Omnichannel Support Strategy SS V. This template helps you present information on four stages. You can also present information on Productivity, Service, Management using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide shows checklist which can be used by organizations to build efficient customer service strategy. It includes tasks such as set clear expectations, create an accessible knowledge, deploy chatbots, reduce response time, etc. Deliver an outstanding presentation on the topic using this Checklist To Ensure Effective Customer Service Plan To Provide Omnichannel Support Strategy SS V. Dispense information and present a thorough explanation of Strategy, Development, Customer Service using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide shows some common and popular customer support standards which can be adopted by business to provide best service to their customers. It includes standards such as response, transparent, responsible, technology, etc. Introducing Common Customer Service Business Customer Service Provide Omnichannel Support Strategy SS V to increase your presentation threshold. Encompassed with ten stages, this template is a great option to educate and entice your audience. Dispence information on Business, Service, Omnichannel Support , using this template. Grab it now to reap its full benefits.

This slide shows introductory part of customer service which can helps organizations or individuals to understand the concept of customer service. It also includes details regarding channels and importance of customer service. Present the topic in a bit more detail with this Customer Channels And Importance Customer Service Provide Omnichannel Support Strategy SS V. Use it as a tool for discussion and navigation on Customer, Service, Overview. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide showcases case study which can be used by organizations to understand the impact of customer service strategy of responding before complaint arises. It includes elements such as company overview, strategy, description and results. Deliver an outstanding presentation on the topic using this Customer Incorporations Customer Service Plan To Provide Omnichannel Support Strategy SS V. Dispense information and present a thorough explanation of Incorporations, Customer Service, Population using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide shows organization chart of customer service team which can be used by businesses to develop effective and efficient customer team. It includes members such as vice president of customer service, team lead, onboarding specialist, etc. Present the topic in a bit more detail with this Customer Organizational Structure Customer Service Provide Omnichannel Support Strategy SS V. Use it as a tool for discussion and navigation on Organizational Structure, Customer Operations Coordinator, Customer Engagement Manager . This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide shows action plan which can be used by organizations to build effective customer support channel strategy. It includes elements such as objective, timings, target audience, responsible person, etc. Present the topic in a bit more detail with this Customer Service Action Plan Customer Service Plan To Provide Omnichannel Support Strategy SS V. Use it as a tool for discussion and navigation on Communication, Strategy, Organizations. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide showcases case study which can be used by organizations to understand the impact of customer service software on customer support. It includes details regarding company, problem, resolution and results. Introducing Customer Study Kayoko And Quick Heal Customer Service Provide Omnichannel Support Strategy SS V to increase your presentation threshold. Encompassed with four stages, this template is a great option to educate and entice your audience. Dispence information on Company Overview, Resolution, Customer Service, using this template. Grab it now to reap its full benefits.

This slide shows matrix which can be used by organizations to get insights of training program organized for customer service department. It includes training members such as customer service manager, customer operations manager, etc. Deliver an outstanding presentation on the topic using this Customer Support Training Program Customer Service Provide Omnichannel Support Strategy SS V. Dispense information and present a thorough explanation of Evaluation, Customer, Organizations using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

Deliver an outstanding presentation on the topic using this F1607 Customer Service Plan To Provide Omnichannel Support Table Of Contents Strategy SS V. Dispense information and present a thorough explanation of Customer Service, Key Communication, Care Executives using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

Present the topic in a bit more detail with this Icons Slide For Customer Service Plan To Provide Omnichannel Support Strategy SS V. Use it as a tool for discussion and navigation on Icons. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide shows benefits which can be used by organizations to evaluate the impact of good customer service on business. It includes details regarding customer satisfaction, customer loyalty and increased revenue. Increase audience engagement and knowledge by dispensing information using Impact Of Good Customer Service Customer Service Plan To Provide Omnichannel Support Strategy SS V. This template helps you present information on three stages. You can also present information on Organization, Customer Satisfaction, Customer Loyalty using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide shows information regarding different customer service channels available to support customers. It includes advantages and disadvantages of channels such as phone, email, live chat, social media and messaging apps. Deliver an outstanding presentation on the topic using this Impact Of Various Customer Customer Service Plan To Provide Omnichannel Support Strategy SS V. Dispense information and present a thorough explanation of Advantages, Information, Customer Service using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide shows various tips and tricks which can be used by customer agents while conversating with clients for effective communication. It includes tips such as avoid negative phrases, clear communication, pay attention, empathy, etc. Increase audience engagement and knowledge by dispensing information using Key Communication Tips Executives Customer Service Plan To Provide Omnichannel Support Strategy SS V. This template helps you present information on five stages. You can also present information on Avoid Negative Phrases, Pay Attention, Accountability using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide shows various characteristics which can be used by organizations to select a good customer support management tool. It includes details regarding features such as ticket management, customer database, reporting and analytics. Introducing Key Features Required In Customer Customer Service Plan To Provide Omnichannel Support Strategy SS V to increase your presentation threshold. Encompassed with three stages, this template is a great option to educate and entice your audience. Dispence information on Ticket Management, Customer Database, Reporting And Analytics , using this template. Grab it now to reap its full benefits.

This slide shows various types of important statistics related to customer service which can be used by businesses to know the impact of customer service on customers and organizational growth. Increase audience engagement and knowledge by dispensing information using Key Statistics Associated With Service Customer Service Provide Omnichannel Support Strategy SS V. This template helps you present information on eight stages. You can also present information on Statistics, Associated, Customer Service using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide shows various types of customer support which can be used by the organizations to solve customer queries and issues. It includes details regarding self support, anticipatory support and responsive support. Present the topic in a bit more detail with this Key Types Of Customer Services Customer Service Plan To Provide Omnichannel Support Strategy SS V. Use it as a tool for discussion and navigation on Organizations, Predictive Analysis, Proactive Communications . This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide shows various metrics which can be used by organizations to measure the impact of customer support strategy implementation on business. It includes metrics such as first response time, customer retention rate, cost per conversion, etc. Present the topic in a bit more detail with this Kpis To Evaluate Customer Support Customer Service Plan To Provide Omnichannel Support Strategy SS V. Use it as a tool for discussion and navigation on Strategy, Performance, Evaluate. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide shows information about the latest trends related to customer service or support which are emerging in the market and are adopted by organizations. These trends are omnichannel support, video chats, automated self-service and AI chatbots. Increase audience engagement and knowledge by dispensing information using Latest Customer Service Market Trends Customer Service Provide Omnichannel Support Strategy SS V. This template helps you present information on four stages. You can also present information on Improvement, Assistance, Conversion using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide shows the key differences amongst various customer support approaches which are self support, anticipatory support and responsive support. It includes differentiation on the basis of approach, goal, focus and channels. Deliver an outstanding presentation on the topic using this Major Differentiator Between Self Customer Service Plan To Provide Omnichannel Support Strategy SS V. Dispense information and present a thorough explanation of Differentiator, Anticipatory, Responsive using the slides given. This template can be altered and personalized to fit your needs. It is also available for immediate download. So grab it now.

This slide shows information regarding personalized customer service strategy which can be used by organizations to provide unique experience to customers. It includes collecting customer data, offer customer solutions and decrease response time. Introducing Personalized Customer Service Customer Service Plan To Provide Omnichannel Support Strategy SS V to increase your presentation threshold. Encompassed with three stages, this template is a great option to educate and entice your audience. Dispence information on Customer Data, Offer Custom Solutions, Response Time , using this template. Grab it now to reap its full benefits.

This slide shows five stages process which can be used by organizations to build successful customer service strategy. It includes steps such as identify customer touchpoints, set goals, determine KPIs, build customer service team and collect feedback. Increase audience engagement and knowledge by dispensing information using Process To Develop Strategy Customer Service Plan To Provide Omnichannel Support Strategy SS V. This template helps you present information on five stages. You can also present information on Identify Customer Touchpoints, Customer Service Team, Service Strategy using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.

This slide shows budget which can be used by organizations to develop quarterly expenses plan for customer service activities. It includes categories such as salaries, trainings, technology, infrastructure, software, outsourcing, etc. Present the topic in a bit more detail with this Quarterly Budget Activities Customer Service Plan To Provide Omnichannel Support Strategy SS V. Use it as a tool for discussion and navigation on Technology And Software, Training And Development, Employee Engagement. This template is free to edit as deemed fit for your organization. Therefore download it now.

This slide shows profile overview of customer service head which can be used by firms to hire best customer support manager for their firms. It includes background, responsibilities, skills , salary and team required by head of marketing department. Introducing Roles And Responsibilities Head Customer Service Plan To Provide Omnichannel Support Strategy SS V to increase your presentation threshold. Encompassed with four stages, this template is a great option to educate and entice your audience. Dispence information on Responsibilities, Background, Skills Required, using this template. Grab it now to reap its full benefits.