Important Aspects For Effective Qa At Call Centers Bpo Performance Improvement Action Plan
This slide highlights the important aspects or elements which is important for quality assurance at call center which includes call recording. Quality standard definition document, agent scripts and calibration.
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This slide highlights the important aspects or elements which is important for quality assurance at call center which includes call recording. Quality standard definition document, agent scripts and calibration. Present the topic in a bit more detail with this Important Aspects For Effective Qa At Call Centers Bpo Performance Improvement Action Plan. Use it as a tool for discussion and navigation on Call Recording, Agent Scripts, Calibration. This template is free to edit as deemed fit for your organization. Therefore download it now.
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