Implementing it service excellence for enhanced customer experience complete deck

Slide 1: This slide introduces Implementing IT Service Excellence for Enhanced Customer Experience. State your Company name.
Slide 2: This slide displays Agenda for Implementing IT Service Excellence
Slide 3: This slide displays Table of Contents of the presentation.
Slide 4: This slide depicts Table of Contents.
Slide 5: The slide provides glimpse about startup firm overview in terms of their objectives, mission statement and keys to success.
Slide 6: The slide provides information about the key milestones firm has achieved in past few years.
Slide 7: This slide provides information regarding the various services that are offered to the clients. The services include - server monitoring, backup monitoring, patch management, etc.
Slide 8: This slide displays Table of Contents.
Slide 9: The purpose of this slide is to provide information regarding the current issues which are faced by IT department in terms of increase in IT infrastructure cost, delay in service.
Slide 10: The purpose of this slide is to provide information regarding the current issues which are faced by IT department in terms of increase customer attrition rate and service failure.
Slide 11: This slide showcases Assessment of IT Service Management
Slide 12: This slide shows Assessment of Firm Service Desk at Present
Slide 13: The slide displays the current delivery gap the firm has been facing in context to effective IT service management and how much it lags in the mentioned focus areas as compared to the industry benchmark.
Slide 14: The slide displays the current delivery gap the firm has been facing in context to effective IT service management and how much it lags in the mentioned focus areas as compared to the industry benchmark.
Slide 15: The slide explains the present situation of firm as compared to the industry standard and its’s major competitors that are existing in the market by comparing them on various attributes.
Slide 16: The purpose of this slide is to provide information the crucial reasons for implementing IT service excellence in order to increase customer retention.
Slide 17: This slide displays Table of Contents
Slide 18: The slide displays information regarding the IT service plan that firm will implement regarding various parameters such as people, process, technology and partners, with their description, whether they are critical, person responsible and deadline.
Slide 19: This slide depicts IT service implementation plan with crucial activities mentioned with timeline.
Slide 20: The slide displays information regarding various crucial activities such as release management, configuration management, etc. with the timeline associated to them.
Slide 21: This slide highlights Customer Centric Transformation Process.
Slide 22: The slide displays information regarding the implementation of service desk as single point of contact to end user. It will outward focused on the customer and will inward focused in managing day to day processes of the business. It will help users in monitoring the problems and ultimately reducing client costs.
Slide 23: This slide displays Table of Contents.
Slide 24: This slide provides information regarding roles and responsibilities that are assigned within a help desk. These roles and responsibilities are categorise in three different support levels.
Slide 25: The slide depicts the flowchart of incident management process by help desk. It presents how the user’s issue been resolved.
Slide 26: This slide displays Table of Contents.
Slide 27: This slide provides information regarding roles and responsibilities that are assigned within a service desk. These roles and responsibilities are assigned to three different person on the basis of complexity.
Slide 28: This slide provides information regarding roles and responsibilities that are assigned within a service desk. These roles and responsibilities are assigned to different personnel and they perform respective activities to handle various user’s service requests.
Slide 29: This slide will help firm in choosing the suitable service desk management tool by analyzing them on several parameters.
Slide 30: This slide shows Table of Contents.
Slide 31: This slide provides information regarding entire duration of incident handling process which occur in various phases.
Slide 32: This slide provides information regarding entire duration of incident handling process which occur in various phases.
Slide 33: This slide reprints the automated handling of incidents by the department with all the crucial activities occurring during the entire process initiating from alert to ending with resolving of incident.
Slide 34: This slide depicts Table of Contents
Slide 35: This slide helps in analyzing the performance of different IT executives/ representatives. It will help in tracking metrics such as cost per contact, percentage of tickets opened, etc. The staff performance will be assessed on various parameters such as cost, quality, productivity and service level.
Slide 36: This slide shows Table of Contents.
Slide 37: This slide depicts Budget for Implementing IT Service Excellence to Functional Areas
Slide 38: This slide displays External IT Staff Training Schedule with Cost.
Slide 39: This slide shows External IT Staff Training Schedule with Cost.
Slide 40: This slide shows Table of Contents.
Slide 41: This slide depicts the impact of successful implementation of IT service Excellence in terms improved client onboarding process and customer satisfaction. It also depicts that how much the focus area has been improved from the previous state.
Slide 42: This slide presents Table of Contents
Slide 43: This slide provides information regarding service maintenance checklist that is prepared for the client and the activities mentioned will be performed on daily, weekly, monthly or quarterly basis.
Slide 44: This slide outlines the process by which various cases can be resolved, escalated on the basis of issues severity.
Slide 45: This slide provides information regarding pricing structure of various services on the basis of service timing - weekday, weekend and location - remote or onsite.
Slide 46: This slide provides information regarding monthly service maintenance amount that will be charged to end user.
Slide 47: This slide highlights Table of Contents
Slide 48: This slide showcases Providing Vendor Management Solutions to End Customer
Slide 49: This slide presents Table of Contents.
Slide 50: This slide provides information regarding client onboarding details that are necessary for the client to provide before rendering services. The information comprises of details such as user information, domain name info.
Slide 51: This slide provides information regarding client onboarding details that are necessary for the client to provide before rendering services. The information comprises of details such as ISP info, web and email hosting.
Slide 52: This slide provides information regarding client onboarding details that are necessary for the client to provide before rendering services. The information comprises of details such as server information, firewall.
Slide 53: This slide provides information regarding client onboarding details that are necessary for the client to provide before rendering services. The information comprises of details such as antivirus, backups.
Slide 54: This slide provides information regarding client onboarding details that are necessary for the client to provide before rendering services. The information comprises of details such as network device inventory, printers and peripherals.
Slide 55: This slide presents Client Standards Checklist
Slide 56: This slide is continued Client Standards Checklist.
Slide 57: This slide displays Table of Contents
Slide 58: This slide represents Service Agreements and SLAs – Purpose, Service Period, Automatic Renewal
Slide 59: This slide presents Service Agreements and SLAs – Purchase, Devices Covered
Slide 60: This slide showcases Service Agreements and SLAs – Client Office Information
Slide 61: This slide depicts Service Agreements and SLAs – Limitations, Warranties and Termination
Slide 62: This is Implementing IT Service Excellence for Enhanced Customer Experience Icons Slide.
Slide 63: This slide is titled as Additional Slides for moving forward.
Slide 64: This is 30 60 90 Days Plan slide.
Slide 65: This slide displays Weekly Timeline with Task Name
Slide 66: This slide showcases Roadmap For Process Flow.
Slide 67: This slide displays Mission, Vision, and goals.
Slide 68: This is Our Team slide with Names and Designations.
Slide 69: This slide displays Goals of the Company.
Slide 70: This slide displays Stacked Bar chart with product comparison.
Slide 71: This slide displays Column Chart for comparison of products.
Slide 72: This slide shows Timeline process.
Slide 73: This is About Us slide to showcase Company specifications.
Slide 74: This slide displays Comparison between Facebook and whatsapp users.
Slide 75: This is Financial slide to showcase Finance related stuff.
Slide 76: This is Thank you slide with Contact details.