Track KPIs To Evaluate Team Performance Customer Service Improvement Strategies
The following slide depicts key metrics to evaluate support team performance. Major KPIs covered are customer satisfaction score, first contact resolution, employee engagement and negative response rate
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The following slide depicts key metrics to evaluate support team performance. Major KPIs covered are customer satisfaction score, first contact resolution, employee engagement and negative response rate Increase audience engagement and knowledge by dispensing information using Track KPIs To Evaluate Team Performance Customer Service Improvement Strategies This template helps you present information on five stages. You can also present information on Customer Satisfaction Score, Contact Resolution, Resolution Time using this PPT design. This layout is completely editable so personaize it now to meet your audiences expectations.
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