Uses of crm powerpoint slide

Description:

The image showcases a PowerPoint slide titled "Uses of CRM PowerPoint Slide," highlighting various applications of Customer Relationship Management (CRM) systems. The slide is divided into two columns, each listing different functional areas where CRM can be applied, paired with relevant icons.

1. On the left column:

a). Patient Relationship: 

Indicates CRM use in managing patient interactions in healthcare.

b). Referrals Management: 

Refers to tracking and handling referrals, likely in a medical or corporate setting.

c). Medical Records: 

Suggests CRM use in maintaining and accessing patient records.

d). Citizen Relationship: 

Implies CRM application within public sector entities to manage interactions with citizens.

e). Case Management: 

Points to CRM systems helping manage legal, social, or medical cases.

2. On the right column:

a). Call Center & Help Desk: 

Illustrates CRM use in managing customer service and support operations.

b). Charity Projects Management: 

Indicates CRM's role in overseeing charity initiatives.

c). Donations and Fundraising: 

Refers to tracking and managing donation campaigns, likely for non-profits.

d). Beneficiary Management: 

Suggests managing information about individuals who receive benefits, possibly in a non-profit or government program.

e). Academic Advising: 

Points to the use of CRM in educational institutions to manage student advising and support services.

Use Cases:

This CRM-focused slide is relevant in several industries:

1. Healthcare:

Use: Managing patient care and interactions.

Presenter: Hospital Administrator

Audience: Medical staff, stakeholders

2. Education:

Use: Streamlining student services and advising.

Presenter: University IT Manager

Audience: Academic staff, advisors

3. Non-Profit Organizations:

Use: Overseeing donor relations and fundraising activities.

Presenter: Fundraising Manager

Audience: Staff, volunteers

4. Government:

Use: Enhancing public engagement and service delivery.

Presenter: Public Relations Officer

Audience: Government employees, public

5. Legal Services:

Use: Organizing client information and case details.

Presenter: Law Firm Partner

Audience: Lawyers, paralegals

6. Customer Service:

Use: Improving support and help desk operations.

Presenter: Customer Service Director

Audience: Service representatives, managers

7. Philanthropy:

Use: Managing charity projects and beneficiaries.

Presenter: Program Coordinator

Audience: Non-profit directors, project managers