5 steps for customer journey mapping process powerpoint guide

Description:

This PowerPoint slide is titled "5 Steps For Customer Journey Mapping Process," designed for presentations to explain the stages involved in mapping out a customer's experience with a product or service. Each step is marked by a numbered circle, indicating a sequence, and a space for text where detailed information can be added.

The slide is versatile and can be applied in various industries to elucidate the customer experience improvement plan:

1. Retail:

Use: To outline customer shopping experience enhancement strategies.

Presenter: Marketing Manager.

Audience: Sales and Marketing Teams.

2. Banking:

Use: For illustrating the customer service journey and touchpoints.

Presenter: Customer Service Manager.

Audience: Bank Staff and Stakeholders.

3. Healthcare:

Use: To demonstrate patient care pathways and experience.

Presenter: Healthcare Administrator.

Audience: Medical Professionals and Administrative Staff.

4. E-commerce:

Use: To map online shopping experiences and identify key customer interactions.

Presenter: E-commerce Strategist.

Audience: Web Development and Customer Service Teams.

5. Real Estate:

Use: To depict the buyer’s journey from property search to purchase.

Presenter: Sales Director.

Audience: Sales Agents and Marketing Personnel.

6. Education:

Use: To track student's lifecycle from admission to graduation.

Presenter: Academic Advisor.

Audience: Faculty and Student Services Staff.

7. Hospitality:

Use: To layout the guest experience from booking to post-stay feedback.

Presenter: Hotel Manager.

Audience: Front Desk, Housekeeping, and Management Teams.