Face To Face Communication As A Customer Service Channels Edu Ppt
This PPT deck contains details of voice contact channels in customer service. It includes information regarding traditional phone calls and web calling. It also covers the concept of callbacks to provide satisfactory customer service.
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Presenting Face to Face Communication as a Customer Service Channels. These slides are 100 percent made in PowerPoint and are compatible with all screen types and monitors. They also support Google Slides. Premium Customer Support is available. Suitable for use by managers, employees, and organizations. These slides are easily customizable. You can edit the color, text, icon, and font size to suit your requirements.
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Content of this Powerpoint Presentation
Slide 1
This slide covers the importance of face-to-face contact
channel such as personalized and proactive customer service.
Slide 2
This slide covers how businesses increasingly use visual
engagement like video chat channels to improve the customer experience.
Instructor’s Notes:
Here's how video chat can help businesses communicate
more effectively:
·
Live video
chat helps to identify issues faster in the first go and provides effective
responses
·
When used
for customer service, video chat allows you to pinpoint the exact problem in
real-time and provide prompt solutions
·
Personalized
interactions that build customer trust can be provided during chat sessions
·
Unlike
reactive customer care channels, video chat (together with live chat and co-browsing)
assist customers through difficult situations in real-time
Slide 3
This slide covers the importance of in-store
appointments. In-store appointments in company’s physical surroundings makes a
customer feel calm and at ease.
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