Effective Listening Types In Business Communication Training Ppt
This set of slides covers the multiple types of effective listening in business communication. It includes the usage and listener behavior of discriminative, comprehensive, empathic, analytical, and appreciative listening.
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Content of this Powerpoint Presentation
Slide 1
This slide provides an overview of effective and ineffective listening types. It also lists out effective listening types such as discriminative, comprehensive, empathic, analytical, and appreciative.
Slide 2
This slide provides information regarding the concept of discriminative listening and its usage.
Instructor's Notes:
Example of discriminative listening:
An American, James, is sitting in the airport waiting area. Two Swedes are sitting behind him and are engaged in a conversation. Though James can't understand what the conversation is about, he can distinguish males and females based on the tone of the speaker's voice.
Slide 3
This slide provides information regarding the concept of comprehensive listening and its usage.
Instructor's Notes:
Example of comprehensive listening:
Mathew is listening to his professor giving a lecture on digital marketing. He understands the meaning of the message delivered. Thus, Mathew is practising the comprehensive type of listening.
Slide 4
This slide provides information regarding the concept of empathic listening and its usage.
Instructor's Notes:
Example of empathic listening:
When the manager is giving a motivating lecture, and some team members feel a rush of emotion. The charged-up members are practising empathetic listening.
Slide 5
This slide provides information regarding the concept of analytical listening and its usage.
Instructor's Notes:
Example of analytical listening:
When an associate shares the next quarter's sales targets with the area manager for approval, they listen, interpret and ask to increase/decrease the target depending on the demand of the product.
Slide 6
This slide provides information regarding the concept of appreciative listening and its usage.
Instructor's Notes:
Example of appreciative listening:
When one listens to poetry to get words that excite or amaze. This also comes into play, when one listens to a political speech, to seek motivational phrases.
Slide 7
This slide depicts the instructions for listen and follow exercise. It can be used to conduct the listening activity in business communication training.
Slide 8
This slide illustrates the instructions for two-step listen and follow activity for listening in business communication.
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