Ecommerce KPIS To Measure Customer Service Performance Strategies For Building Strategy SS V
This slide showcases various metrics to analyze customer service performance of e commerce store business. It highlights KPIs such as customer satisfaction score, net promoter score, customer effort score, first response time, average resolution time, order defect rate, return rate and abandonment cart rate.
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This slide showcases various metrics to analyze customer service performance of e commerce store business. It highlights KPIs such as customer satisfaction score, net promoter score, customer effort score, first response time, average resolution time, order defect rate, return rate and abandonment cart rate. Present the topic in a bit more detail with this Ecommerce KPIS To Measure Customer Service Performance Strategies For Building Strategy SS V. Use it as a tool for discussion and navigation on Customer Satisfaction, Average Resolution, Shopping Experience. This template is free to edit as deemed fit for your organization. Therefore download it now.
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