Support model showing strategic operational telecom software hardware

Description:

The image is a PowerPoint slide titled "Support Model Showing Strategic Operational Telecom Software Hardware." It illustrates a hexagonal diagram with six key components that contribute to an overarching customer support model, particularly in the context of telecommunications. The diagram connects strategic, tactical, and operational elements, suggesting an integrated approach to customer support.

The six elements of the support model are:

1. Strategic: 

Aligning With Business Needs - This emphasizes the importance of aligning support services with the overarching goals and requirements of the business.

2. Tactical: 

Agile Delivery Model, Project Management Framework - Indicates the use of agile methodologies and structured project management for tactical implementation.

3. Telecom Support: 

DSL, IPLC & IPVPN Connectivity - Refers to specific telecom support services essential for maintaining connectivity.

4. Software Support: 

Enterprise Application Software, Anti-virus & Security Software - Highlights support for critical software components, including enterprise applications and security software.

5. Hardware Support: 

Servers, Storage Devices - Addresses the need for maintaining and supporting the physical hardware infrastructure.

6. Operational: 

Support Cost Minimizing - Focuses on the operational aspect of reducing the costs associated with providing customer support.

Use Cases:

This slide can be utilized across various industries to illustrate how different components of support can be strategically aligned and managed. The industries include:

1. Telecommunications:

Use: For managing customer support and service delivery.

Presenter: Customer Support Manager.

Audience: Support staff, IT team.

2. Information Technology:

Use: To outline support strategies for IT services.

Presenter: IT Director.

Audience: IT support teams, stakeholders.

3. Banking and Finance:

Use: For aligning IT support with financial services and security.

Presenter: Head of IT.

Audience: Bank employees, IT support teams.

4. Retail:

Use: To manage support for retail management systems.

Presenter: Retail Operations Manager.

Audience: Retail staff, Technical support teams.

5. Healthcare:

Use: In managing support for healthcare IT infrastructure.

Presenter: Healthcare Administrator.

Audience: Hospital staff, IT department.

6. Manufacturing:

Use: For strategic planning of operational technology support.

Presenter: Chief Operating Officer.

Audience: Plant managers, IT support engineers.

7. Government:

Use: To discuss strategic alignment of IT support with public services.

Presenter: Public Service IT Coordinator.

Audience: Government employees, IT support contractors.